ServiceNow research finds customers want faster, more empathetic support, but fragmented systems and mismatched AI priorities are frustrating service teams.
LeanDNA study finds most supply plan failures hit at factory execution stage, with manufacturers losing or risking 10% of revenue as disruptions mount.
Trintech expands embedded AI across close processes with Beacon assistant, aiming to speed journal entries, matching and risk checks.
Nasuni pivots from cloud file storage with Active Everywhere and AI Activate, aiming to give enterprises governed access to unstructured data for AI.
UK enterprises press ahead with AI deployment as 94% warn of sprawl, while integration issues and legacy data remain major hurdles.
Identity failures are now the main way cyber attackers breach firms, with experts warning that non-human credentials are widening the risk.
Nexxen expands AI tools for media buyers with pre-launch checks, live optimisation and diagnostics, while keeping campaign decisions in traders' hands.
Anthropic and partners unveil Project Glasswing, using Claude Mythos Preview to hunt software flaws faster amid fears of AI-boosted cyber attacks.
EY deploys agentic AI across 160,000 audit engagements, backed by Microsoft, as it launches new assurance services and training.
Vistra names Damian Leach as Chief AI & Digital Officer to accelerate global digital and AI upgrades across client services and operations.
Australia settles into mid-stage agentic AI adoption as businesses shift from pilots to production and wrestle with governance gaps.
Tuanz marks 40 years by calling for a national rethink on AI, school digital skills and internet access as online harm and coverage gaps widen.
Harmonic pitches AI-driven fibre operations and open customer device choice as European broadband groups seek lower rollout costs.
Samsung rolls out AI Smart GEO WindFree Heat Pump in New Zealand, offering app-based controls and energy tracking as households brace for winter costs.
Banks and insurers ramp up generative AI use, but regulated data now drives the bulk of policy breaches, Netskope warns.
Planera study finds production and service roles face heavy automation pressure, with cashiers and machine operators among the most exposed.
Australian map scores 358 occupations for AI risk, with clerks and telemarketers most exposed while trades and farming stay lower down.
US finance chiefs warn cloud bills are climbing as AI spending competes for budgets, with most seeing waste and tighter control demands.
Parcelhero rolls out AI hero chatbot and live-agent handoff to speed 24-hour support for shipments, packaging queries and customs delays.
AmpliNxt Foundation has unveiled a 100-day accelerator for 10 AECO startups, aiming to turn pilot projects into commercial contracts.
