Managers face heavier workloads as AI adds pressure
about 4 hours agoMore than 80% of HR and business leaders say managers have taken on extra duties over three years, with AI adding to the strain.
Canadian stories
Superson opens first North American office in Toronto
The move aims to help brands on both sides of the Atlantic tap faster market-entry support as Canada-Europe trade reaches €130 billion in 2025.
Upstream Works launches Totalix contact centre platform
The platform promises same-day changes and fixed per-agent pricing as Upstream Works shifts to partners for wider distribution.
Gen Z makes up 38% of Canadian small business staff
The shift signals a younger, larger labour force at small firms, with average headcount up 44% since 2019 and separations down to 27%.
BrandMo Tech launches culture-first adtech hub in Toronto
Advertisers may gain more precise targeting as the new platform uses weekly cultural and behavioural signals to refine audience understanding beyond demographics.
Tagsight launches AI platform for engineering drawings
Engineers could save hours of manual re-entry as the Calgary firm's software turns P&IDs and PDFs into traceable records now used in 30 countries.
Generative AI lifts Canadian holiday email orders fourfold
Canadian marketers saw generative AI emails deliver four times the order and conversion rates over the holiday peak, according to Mailchimp data.
Where cultural context stands in AI's digital black box
Bias in AI is becoming a business risk as researchers warn English-language models still miss cultural nuance in non-Western markets.
Editor Interviews
Conversations with technology leaders, founders and operators.
Capital One CTO on the drive to expand talent in Canada
Broader project work across Canada and the US is helping Capital One retain engineers amid fierce competition for tech talent.
Last week
Kyndryl VP: Canadian firms face barriers to modernising for AI
Kyndryl's Umair Dinarwala says Canadian firms have the ambition to modernise, but budgets, resistance to change and capacity hold them back.
This month
Elevate CEO: Canada at turning point ahead of festival
Toronto's AI talent pool is drawing more U.S. firms, but festival organisers say Canada must now keep its startups from leaving.
Last month
Theorem study: friction between pre-sales and executed media ads
Theorem's new survey finds friction remains the biggest barrier in enterprise pre-sales, despite widespread automation adoption.
Fri, 31st Jul 2026
Expert Opinions
More opinions →
Experts discuss key tech learnings from BIGSOUND
Slow ticket sales may reflect late buying, not weak demand, as event organisers are urged to use data sooner and own it fully.
6 days ago
E-Commerce Data Quality: Prepare for Black Friday and Cyber Monday
Poor customer records can disrupt orders, marketing and service just as Black Friday and Cyber Monday traffic peaks across eCommerce sites.
9 days ago
Why Email and Phone Append Matter for Prescreen Campaigns
Campaigns can fail at the final mile if stale inboxes and recycled numbers keep time-sensitive offers from reaching the right consumers.
about 2 months ago
The AI metric that matters isn't token cost
about 2 months ago
The hidden security risk in document redaction
2 months ago
6 Pillars of data quality and strategies for improving your data
2 months ago
Customer data integration: A data quality checklist
3 months ago
Latest News
More news →
TitanX launches Precision Dialer to boost cold-call rates
Sales teams could lift connect rates to more than 20% by narrowing prospect lists, as TitanX argues single-line calling beats parallel diallers.
OpenAI launches new GPT-6.1 Terra for workplace tasks
Businesses using ChatGPT Work will pay less for a model that OpenAI says is faster, more accurate and better at office automation tasks.
Neural Concept launches AI tool for engineering software
Engineers at manufacturers can now automate tedious simulation steps as Neural Concept's MCP Bridge links AI agents to CATIA, NX and Abaqus.
Managers say staff assigned work beyond their skills
Many firms are letting skill gaps hit delivery, with managers saying work is often handed to staff who cannot do it and AI adding oversight burdens.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Donovan Jackson
Interview Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Jake MacAndrew
Interview Editor
Jake MacAndrew started off writing breaking news hits in his early days as a journalist. Since those late nights on the pulse for local breakthroughs, he has written stories on many topics, from cybersecurity education in Ukraine to the investment potential of fine wines. With each story Jake writes, no matter the topic, in-depth and accurate reporting is key.
Joseph Gabriel Lagonsin
News Editor
A passionate gamer with a strong love for manga, webtoons, and binge-worthy series. With one year of professional experience in editing and publishing, bringing a sharp editorial eye and a deep appreciation for storytelling, focusing on creating and refining content that connects with modern audiences.
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Karen Joy Bacudo
Finance Editor
Karen wears two hats with us, balancing her role as an editor while assisting with our finances and accounting. This means she has her finger on the pulse whether its writing content or reconciling numbers. On both sides she brings the same level of accuracy and precision.
Mara Sugue
News Editor
Mara is a writer and editor from Manila with a background in the social sciences. Her work in writing and editorial has taken her across a range of subjects, and it's this variety that keeps her interested in what she does. Outside of work, she can usually be found with a book, planning her next trip or at the climbing gym.
Analyst Insights
Industry research and analysis from leading firms.
Abbyy names Paula Sanders Chief Customer Experience Officer
The restructure aims to cut handoffs between sales, support and implementation as software buyers demand clearer ownership after purchase.
Last month
ABBYY named leader in Gartner's IDP market assessment
Enterprise buyers are weighing more than OCR as ABBYY's latest Gartner ranking underscores growing demand for reliable AI-ready document workflows.
Last month
Remote makes its AI training course free to workers
Only 20% of leaders think their staff are ready for AI, prompting Remote to open its internal training course to wider use for free.
Tue, 18th Aug 2026
CFOs widen remit as firms seek broader finance chiefs
Broader finance roles are making CFO pay and hiring harder to benchmark, with many chief financial officers now overseeing operations, IT and HR.
Wed, 22nd Jul 2026