Upstream Works launches Totalix via partner network
about 10 hours agoThe platform will be sold through more than 50 partners from December 1, aiming to cut contact centre changes to same-day tasks for customers.
Canadian stories
Superson opens first North American office in Toronto
The move aims to help brands on both sides of the Atlantic tap faster market-entry support as Canada-Europe trade reaches €130 billion in 2025.
Upstream Works launches Totalix contact centre platform
The platform promises same-day changes and fixed per-agent pricing as Upstream Works shifts to partners for wider distribution.
Gen Z makes up 38% of Canadian small business staff
The shift signals a younger, larger labour force at small firms, with average headcount up 44% since 2019 and separations down to 27%.
BrandMo Tech launches culture-first adtech hub in Toronto
Advertisers may gain more precise targeting as the new platform uses weekly cultural and behavioural signals to refine audience understanding beyond demographics.
Tagsight launches AI platform for engineering drawings
Engineers could save hours of manual re-entry as the Calgary firm's software turns P&IDs and PDFs into traceable records now used in 30 countries.
Generative AI lifts Canadian holiday email orders fourfold
Canadian marketers saw generative AI emails deliver four times the order and conversion rates over the holiday peak, according to Mailchimp data.
Where cultural context stands in AI's digital black box
Bias in AI is becoming a business risk as researchers warn English-language models still miss cultural nuance in non-Western markets.
Editor Interviews
Conversations with technology leaders, founders and operators.
Capital One CTO on the drive to expand talent in Canada
Broader project work across Canada and the US is helping Capital One retain engineers amid fierce competition for tech talent.
Last month
Kyndryl VP: Canadian firms face barriers to modernising for AI
Kyndryl's Umair Dinarwala says Canadian firms have the ambition to modernise, but budgets, resistance to change and capacity hold them back.
Last month
Elevate CEO: Canada at turning point ahead of festival
Toronto's AI talent pool is drawing more U.S. firms, but festival organisers say Canada must now keep its startups from leaving.
Thu, 17th Sep 2026
Theorem study: friction between pre-sales and executed media ads
Theorem's new survey finds friction remains the biggest barrier in enterprise pre-sales, despite widespread automation adoption.
Fri, 31st Jul 2026
Expert Opinions
More opinions →
AI agents will multiply your inference bill. Is your enterprise ready?
The real risk is that autonomous systems can turn a modest pilot into a far larger inference bill unless firms plan for workload, not chat use.
about 16 hours ago
Experts discuss key tech learnings from BIGSOUND
Slow ticket sales may reflect late buying, not weak demand, as event organisers are urged to use data sooner and own it fully.
13 days ago
E-Commerce Data Quality: Prepare for Black Friday and Cyber Monday
Poor customer records can disrupt orders, marketing and service just as Black Friday and Cyber Monday traffic peaks across eCommerce sites.
16 days ago
Why Email and Phone Append Matter for Prescreen Campaigns
about 2 months ago
The AI metric that matters isn't token cost
2 months ago
The hidden security risk in document redaction
3 months ago
6 Pillars of data quality and strategies for improving your data
3 months ago
Latest News
More news →
Stellantis picks Amperity for unified customer data
The platform will help the carmaker link fragmented records across brands, dealers and service channels to target owners more accurately.
Adobe launches free tools for startups in new scheme
Eligible startups will get 12 months of free access to Adobe and Semrush tools as the software group courts founders with tight budgets.
QorusDocs launches AI workspace for law firm pitches
Law firms could cut the time and risk in pitching work as the new system pulls approved content into shared AI drafting and review workflows.
Blackmagic launches UltraStudio Express HD for broadcast
The USB4 device keeps existing broadcast workflows running on modern computers and can operate from a laptop battery on location.
Our Editorial Team
Every story is shaped by real people: journalists, editors and contributors.
Sofiah Nichole Salivio
News Editor
Sofiah Nichole has balanced a dual passion for technical precision and the written word since 2017. Before diving into the world of Civil Engineering, she spent years navigating school press conferences and contributing to university publications, honing her skills as a versatile staff writer. Outside of her engineering labs, you can find her advocating for student voices and looking for the next great story to tell. She believes that whether you are building a bridge or a news report, the foundation must be rock solid.
Anthony Caruana
Interviews Editor
Anthony has been living and breathing technology since he was a child. He has contributed to almost every major technology publication in Australia as well as editing a few along the way. In his spare time, he likes to run, especially on trails, and plays Australian Rules football through the winter.
David Shilovsky
Interviews Editor
David joins us from a primarly sports reporting background, but has a keen interest across all facets of technology, especially any Apple product, the latest in OLED televisions and gaming consoles. He brings significant editorial experience to the role, with various digital and print publications on his CV. In his spare time, David enjoys watching or playing sport, playing video games and checking out live music.
Donovan Jackson
Interviews Editor
Fascinated by the technology industry after a visit to a Computer Faire in 1998, Donovan Jackson first worked as a public relations consultant for enterprise software and hardware distribution companies in 2000, then as a journalist for IDG-affiliated channel and trade publications, and as a producer of commercial content as an agency owner through the 2000s and 2010s. He has served as ITBrief editor in the last days of the printed magazine, and has a long association with TechDay as a contributor to special projects. Donovan has wide interests spanning technology, philosophy, bicycles, literature, psychology, motorcycles, travel, geography, history, general knowledge, and various combinations of these and other subjects.
Jake MacAndrew
Interviews Editor
Jake MacAndrew started off writing breaking news hits in his early days as a journalist. Since those late nights on the pulse for local breakthroughs, he has written stories on many topics, from cybersecurity education in Ukraine to the investment potential of fine wines. With each story Jake writes, no matter the topic, in-depth and accurate reporting is key.
Joseph Gabriel Lagonsin
News Editor
A passionate gamer with a strong love for manga, webtoons, and binge-worthy series. With one year of professional experience in editing and publishing, bringing a sharp editorial eye and a deep appreciation for storytelling, focusing on creating and refining content that connects with modern audiences.
Analyst Insights
Industry research and analysis from leading firms.Cloudinary named Gartner Leader in digital asset management
The shift boosts Cloudinary's standing as brands race to automate image and video management across websites, apps and marketing channels.
Last week
Syndigo named leader in Gartner's first PIM quadrant
The first Gartner Magic Quadrant for product information management could boost buyer confidence as retailers race to keep product data accurate across channels.
Last week
Oracle adds AI data platform tools for enterprise governance
The new tools could help businesses control AI agents more tightly as Oracle targets lower token use, stronger governance and easier scaling.
Last week
Abbyy names Paula Sanders Chief Customer Experience Officer
The restructure aims to cut handoffs between sales, support and implementation as software buyers demand clearer ownership after purchase.
Wed, 30th Sep 2026