Automation stories
Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.
Forrester predicts a 25% decline in brand loyalty by 2025 due to rising prices, while loyalty programmes are set to rise amid consumer cost-cutting efforts.
NICE has launched CXone Mpower, a groundbreaking platform designed to automate customer service processes through advanced AI integration.
UiPath has integrated Anthropic's Claude AI into its products, enhancing automation capabilities across various sectors, including healthcare.
Gartner's latest predictions reveal that by 2026, 20% of businesses could streamline operations via AI, potentially eliminating half of middle management roles.
A new report by Qualtrics reveals that AI-generated synthetic personas could account for over half of market research data collection by 2025.
SailPoint Technologies has launched Machine Identity Security to help businesses manage machine identities effectively amid growing security concerns.
Sitecore has launched Sitecore Stream, an AI platform aimed at simplifying marketing workflows and empowering enterprise marketers with automation.
Alchemyst AI has secured USD $300,000 in pre-seed funding to enhance its AI automation technology and workforce, led by Inflection Point Ventures.
Vanta has launched a new data centre in Sydney, enhancing support for local compliance as Australia introduces its first Cyber Security Act.
Datacom has unveiled its Enterprise AI Assistant to help businesses leverage AI while ensuring the security of their organisational data.
Zendesk has unveiled a suite of AI-driven tools designed to improve omnichannel customer support, enhancing collaboration between human and AI agents.
Alex Lowe from Celonis reveals how AI is revolutionising decision-making, enhancing productivity by processing unstructured data more efficiently.
Research reveals New Zealand's retail sector lags in AI adoption, with only 33% of workers using technology, compared to 92% in Singapore and 46% in Australia.
Mitel has unveiled its Critical Event Management solution, enhancing emergency response capabilities for businesses in the UK and Germany amidst rising threats.
Australia is emerging as a software development powerhouse, harnessing AI and automation to streamline processes and address the talent shortage.
A new report reveals that 95% of UK finance leaders struggle with global spend management due to outdated systems, hindering business growth.
As Australian organisations seek greater efficiency, automation in IT infrastructure emerges as a vital strategy to boost productivity and reduce manual tasks.
New research reveals 79% of Australian accountants see outsourcing as essential for growth, while 99.6% have embraced AI in their practices.
As AI Month unfolds, experts in Australia urge emphasising responsible AI development to maximise its potential across diverse sectors and communities.
