Automation stories - Page 45

Celonis has been named a Leader in process mining by Everest Group for the sixth year running, praised for AI innovations and strong market impact globally.

Agentic AI is set to revolutionise SaaS customer service by autonomously resolving 80% of common issues, transforming user experience by 2029.

Emburse has launched the Sage Intacct Connector to streamline expense management and enhance spending control for small and mid-sized businesses.

BackBox 8.0 unifies and automates security and compliance across hybrid networks, helping firms manage on-premise and cloud assets with a single dashboard.

AvePoint updates its Confidence Platform with new command centres to enhance cloud resilience, cost optimisation, and AI governance for enterprises globally.

ManageEngine launches MSP Central, a cloud-native platform that unifies MSP operations, boosting efficiency with modular, AI-powered tools and security features.

Rapid7 has introduced agentic AI workflows to its MDR platform, boosting SOC speed and accuracy by automating investigations and enhancing threat response.

Gigamon unveils AI tools to enhance hybrid cloud security with real-time monitoring of AI traffic and a GenAI assistant for simplified network management.

Ramsey McGrory has been named President of Prisma at Mediaocean, to lead AI-driven growth and platform innovation in global media buying.

Make launches Make Grid, a real-time visual map providing firms with complete oversight of their automation and AI workflows to manage complexity and scale.

Life sciences firms are boosting AI use to tackle skilled labour shortages and regulatory challenges, with 95% adopting smart manufacturing technologies.

Over 40% of agentic AI projects are predicted to be cancelled by 2027 due to costs, unclear value, and risk issues, finds Gartner research.

Salesforce unveils Agentforce 3, enhancing control and visibility for enterprises to efficiently scale AI agents across operations amid rising global adoption.

Oracle has been named a Leader in Gartner's 2025 Magic Quadrant for Analytics and Business Intelligence Platforms for the second year running, highlighting its AI-driven analytics.

Avoid three common pitfalls when using AI for customer experience: integrate with your systems, avoid costly overhauls, and balance speed with strategy for best results.

GitLab and IBM launch GitLab Ultimate for IBM Z to modernise mainframe DevOps with native CI/CD and unified workflows on IBM z/OS.

Zoho launches privacy-first AI agents that automate complex tasks, enhancing business workflows without compromising customer data security or adding extra costs.

JFrog partners with TL Consulting to enhance software supply chain security and governance for organisations across Asia Pacific using the JFrog Platform and expert consulting.

GTreasury launches GSmart AI, an AI platform enhancing CFOs' treasury operations with secure, compliant insights and automation in volatile markets.

Pure Storage launches Enterprise Data Cloud, offering centralised control and automation for managing data across on-premises, public cloud and hybrid environments.