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AI to wipe out 49% of customer service jobs by 2030
Data Analytics

AI to wipe out 49% of customer service jobs by 2030

Routine call-handling jobs face the sharpest risk as AI agents take over most customer queries, forcing firms to retrain staff quickly by 2030.

By Sean Mitchell • 3 min read • Yesterday
Dreame unveils 80 products in Melbourne expansion push
Wearables

Dreame unveils 80 products in Melbourne expansion push

Australian shoppers will soon see Dreame's range widen beyond robot vacuums, as 80-plus products land through its regional distributor.

By Sean Mitchell • 4 min read • Yesterday
Aveva & IFS launch asset decision intelligence tie-up
Manufacturing

Aveva & IFS launch asset decision intelligence tie-up

Industrial operators could cut repair delays as AVEVA and IFS link live asset data with maintenance and capital planning.

By Mark Tarre • 5 min read • Yesterday
Rockwell report says digital transformation now essential
Data Analytics

Rockwell report says digital transformation now essential

Most manufacturers now see digital tools as necessary to stay competitive, but data use gaps, cyber risk and skills shortages remain.

By Sean Mitchell • 5 min read • Yesterday
Leaders use AI mainly for routine tasks, survey finds
Data Analytics

Leaders use AI mainly for routine tasks, survey finds

Most executives still rely on artificial intelligence to draft emails and summarise documents, despite rising confidence and training uptake.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday
Brightly adds AI tools for asset management systems
Digital Transformation

Brightly adds AI tools for asset management systems

The update aims to ease manual data entry and give maintenance teams better visibility as organisations struggle with fragmented asset records.

By Sean Mitchell • 3 min read • Yesterday
Selector launches AI multi-cloud observability for hybrid
Private Cloud

Selector launches AI multi-cloud observability for hybrid

The launch aims to cut outages and speed diagnosis for enterprises juggling fragmented monitoring across hybrid cloud and on-premise systems.

By Sean Mitchell • 3 min read • Yesterday
Executives & staff split on AI readiness, Acorn finds
Digital Transformation

Executives & staff split on AI readiness, Acorn finds

Employees are far less confident than executives that their managers can guide AI skills, exposing a widening gap in readiness across large firms.

By Joseph Gabriel Lagonsin • 5 min read • 2 days ago
CaptivateIQ launches AI agents for compensation planning
Digital Transformation

CaptivateIQ launches AI agents for compensation planning

Teams could cut compensation planning from weeks to minutes as CaptivateIQ tests AI agents that automate plan building, operations and revenue planning.

By Mark Tarre • 3 min read • Last week
Eurogate Technical Services picks Ultimo for terminals
Supply Chain

Eurogate Technical Services picks Ultimo for terminals

The move should give 450 technicians better mobile access and help the terminals improve maintenance planning, reliability and cost control.

By Sean Mitchell • 3 min read • Last week
Workday brings HR & finance tasks into Microsoft 365
Financial Systems

Workday brings HR & finance tasks into Microsoft 365

Employees can now handle leave, payslip and expense queries without leaving Microsoft 365, as Workday pushes HR and finance work into Copilot.

By Mark Tarre • 4 min read • Last week

Stories from Other Regions

Performance management stories

Xero signs deal with New Zealand Rugby & All Blacks
Digital Transformation

Xero signs deal with New Zealand Rugby & All Blacks

Rugby clubs and provincial unions will get discounted accounting software as Xero deepens ties with New Zealand Rugby beyond branding.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Accordion appoints two to lead finance advisory practices
Digital Transformation

Accordion appoints two to lead finance advisory practices

The hires bolster Accordion's push into AI-driven finance work for private equity clients as demand grows for tighter reporting and faster exits.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Excel Academics launches LearnCEL for Australian students
VCE

Excel Academics launches LearnCEL for Australian students

The platform aims to help students target gaps sooner, after 500 beta users showed many were revising without clear direction.

By Mark Tarre • 5 min read • 2 days ago
Intuit adds AI tools to Enterprise Suite for mid-market
Data Analytics

Intuit adds AI tools to Enterprise Suite for mid-market

US mid-market firms get AI-driven finance, HR and construction tools in one platform, aimed at cutting manual work and improving visibility.

By Karen Joy Bacudo • 5 min read • 3 days ago
AI skills now driving UK pay & promotion decisions
Digital Transformation

AI skills now driving UK pay & promotion decisions

Employers are increasingly paying premiums and boosting careers for staff who can use AI safely, according to a survey of UK leaders.

By Mark Tarre • 4 min read • Last week
Aldi driver Christopher Sullivan named Microlise winner
Supply Chain

Aldi driver Christopher Sullivan named Microlise winner

The haulage sector's driver shortage loomed over an awards night in Manchester, where anonymised data put Aldi's Christopher Sullivan on top.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Tes appoints Ali Nazarboland as Engineering Vice President
Software-as-a-Service

Tes appoints Ali Nazarboland as Engineering Vice President

The appointment comes as Tes pushes to link school data more tightly across its Tes360 platform, aiming to ease staff workload and improve oversight.

By Sofiah Nichole Salivio • 3 min read • Last week