Analyst report stories
Employers may reach frontline staff faster during outages and evacuations, with 8x8 Resolve logging acknowledgements across multiple channels.
Warehouse operators facing labour shortages may see Blue Yonder's latest recognition as proof its software is still central to automation plans.
It aims to close monitoring gaps as firms adopt multiple AI coding assistants, with spending, productivity and compliance now harder to track.
Enterprises trying to cut software maintenance costs may find more automation, as Tech Mahindra repositions legacy application work around agentic AI.
Smaller firms' shift towards higher-spec devices is widening Europe's pricing gap, with reseller average selling prices rising far faster than retail chains.
Demand for automated workplace support is rising as ISG put Tanium among the top digital employee experience vendors in its 2025 study.
Joint customers can search distributed telemetry without centralising it, cutting storage and ingestion costs across hybrid cloud and private systems.
AI deployments are failing at scale because most systems lack the context needed to stop agents hallucinating, Celonis says.
Higher handset prices and supply shortages are set to hit low-end buyers hardest as worldwide shipments slump 13.9% next year, IDC said.
Gartner's new category reflects surging demand for tools that help enterprises tackle ageing software estates, security risks and outage threats.
Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.
Gartner warns most AI projects may fail as enterprises struggle to track sensitive data that new tools and agents can access.
Finance teams under pressure to speed decisions and tighten control gain AI tools for reminders, matching and approvals in Sage Intacct.
Security teams can now apply the same rules to AI-generated code across development and deployment, as Salt broadens its platform to curb flaws earlier.
Only 7% of finance teams report high AI impact, even as most have already deployed or plan to deploy the technology, Gartner says.
AI is trimming contact-centre admin and lifting productivity as CX teams seek gains without sacrificing the human touch.
Joint customers can search telemetry in place, cutting duplication and storage costs while improving security visibility across hybrid cloud estates.
London's rising AI investment is drawing Parloa into the capital as the company expands its European footprint and customer base.
Connectivity could become the bottleneck as AI-driven data centres and mobile traffic push fibre networks and power demand to new limits.
The ranking signals growing demand for print vendors that can plug into cloud, security and workflow systems rather than stand alone.