Banking stories - Page 12

Despite billions invested in AI, financial firms see slow adoption as solutions must prioritise trust, transparency, and augment human judgement over automation.

A survey of 1,500+ professionals reveals trust, compliance, and identity assurance as crucial for mainstream adoption of Web3 wallets and digital asset services.

BioCatch launches Connect 2.0, a platform using behavioural and device data to fight rising digital banking fraud and AI-driven financial crimes globally.

Ebury launches a mobile app enabling SMEs to manage international payments and FX on the go, offering real-time rates for over 130 currencies.

Bango partners with DeepL to offer AI translation tools via its Digital Vending Machine, enabling resellers to bundle services for a global customer base.

British firm TMT ID secures GBP £30m from BGF to expand real-time age verification and fraud prevention globally, focusing on the US market.

SAS has been named a leader in real-time interaction software for its Customer Intelligence 360, excelling in AI and data-driven customer engagement.

Rackspace Technology launches AI Launch Pad, a private-cloud service to help businesses overcome AI adoption challenges and boost returns across sectors.

OpenText has launched the AI Data Platform to securely unify and manage enterprise data, enhancing AI accuracy and integration across industries.

Rackspace Technology appoints Lata Varghese and Phani Kishore Burre as Senior VPs to boost AI, cloud services and business transformation efforts.

Banks and credit unions are shifting from transaction rewards to building trust and personalised relationships, using AI to anticipate customer needs and enhance loyalty.

Capco joins OpenAI's Beta Services Partner Programme, gaining early access to AI tech to enhance financial and energy sector services globally.

Ant International partners with TNG Digital and easypaisa to launch AI-driven customer service, enhancing efficiency and security in Asian digital banking.

Financial firms are embracing AI with a focus on trust, using it to enhance customer service and support staff, not cut jobs, amid growing governance concerns.

Banks must adopt cloud technology to scale rapidly, cut costs by up to 40%, and meet rising customer and regulatory demands in a digital-first world.

Mastercard partners with Thunes to enable near-instant payouts to stablecoin wallets via Mastercard Move, enhancing global digital payment options.

The collaboration is set to offer Canadian customers easier international money transfers in over 10 currencies via their existing accounts.

DE-CIX forecasts a 2026 AI revolution in finance, healthcare and manufacturing, driven by emotion AI, healthcare connectivity, and agentic AI systems.

By 2026, AI will revolutionise banking and insurance, with over half of younger adults using generative AI for financial advice, says Forrester report.

Banks are doubling AI budgets to 17% of IT spend by 2028, but only 20% have robust real-time data governance, reveals Tech Mahindra's global survey.