Business strategy stories - Page 3

The Chief People Officer role is evolving from HR lead to strategic partner, blending people, technology, and business to drive growth and innovation.

New Zealand retailers risk losing NZD $12 billion this peak season as almost half of consumers shun businesses after one bad experience.

E-commerce firms are urged to view payments as profit drivers, with C-suite support key to boosting revenue and enhancing customer experience, says Ecommpay.

Emirates has partnered with OpenAI to integrate AI, including ChatGPT Enterprise, across its operations, enhancing services and staff training in aviation.

Portal26 unveils GenAI Licence Intelligence module, helping firms oversee AI software licences, control costs, and maximise investment returns.

CIOs are evolving from tech reporters to changemakers, driving innovation and embedding IT as a core element of business strategy and growth.

Contact centre agent burnout costs Australian firms over AUD $20 million annually, driven by high turnover and costly operational challenges.

Nearly half of UK professional services firms missed revenue targets last year due to internal inefficiencies despite growing AI investments, research reveals.

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

The true value of ERP systems emerges after go-live through continuous improvement, helping organisations stay agile, compliant, and efficient.

As automation becomes universal, companies’ true edge lies in what they choose not to automate, preserving human creativity and judgment.

Canadian firms lead globally in sustainability goals, yet many struggle with IT integration and see limited financial returns from green investments.

AI promises huge business gains but many firms face failure without clear strategy, culture shift and robust data - success demands discipline, not just technology.

Indian firms are boosting cybersecurity budgets, prioritising AI and cloud security amid rising cyber risks and costly breaches, PwC survey finds.

NiCE has appointed Arun Chandra as COO to lead its AI-first Global Customer Operations, leveraging his experience from Disney and Meta.

Rackspace Technology appoints Lata Varghese and Phani Kishore Burre as Senior VPs to boost AI, cloud services and business transformation efforts.

Sublime Studio launches in Australia to boost mental fitness for tech founders, addressing burnout with coaching and a proactive membership model.

HR has evolved from back-office admin to strategic core, with AI and integrated tech helping businesses boost talent retention and compliance in 2025.

In 2026, digital resilience becomes essential as cyber threats and interconnected system failures heighten risks for businesses and national infrastructure alike.

Businesses must specify which AI type they adopt-LLMs, generative, or predictive-to drive meaningful digital transformation and avoid empty buzzwords.