Chatbots stories
Investigators could gain a fuller view of insider risk as Proofpoint links Microsoft 365 messages and files with AI interactions.
It could cut the cost and delay of bringing AI agents to regulated data by letting firms use live SQL systems without migration.
Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.
Most marketers still cannot tie sports fan engagement to sales, even as they raise budgets for live-event campaigns and AI tools.
Consumers now expect faster, more automated support as AI agents handle complex customer journeys, though many firms still struggle to prove ROI.
Kotlin developers can now tap Gemini models in Android and server-side apps through a single package that supports streaming, images and live sessions.
The shift could help companies manage AI-driven service queries more securely as Genesys adds governance and context across customer journeys.
Businesses still face immediate disclosure, labelling and enforcement duties under the EU AI Act, despite delays to some high-risk compliance dates.
Faster agentic AI adoption is forcing tighter oversight, with new controls on permissions, monitoring and cyber-risk systems.
AI-led support will now cover ABB staff worldwide, as Wipro extends a long-running workplace contract to automate device management and service desk tasks.
Australian contact centres are replacing early AI tools rather than dropping them, with chatbots still the top investment priority over the next 12 months.
UK retailers could miss the mark on digital spending, with shoppers valuing reliable basics such as pricing and returns over flashier AI tools.
Many customers would switch providers for a better online service, as banks face pressure to make digital tools more personal and secure.
Councils under pressure to simplify online services may gain a single digital front door as Granicus ties content, transactions and engagement together.
The move aims to make Club+ more proactive, with alerts on savings and switching opportunities instead of waiting for customers to compare again.
Privacy worries are undermining retailers' AI push, with only one in 10 UK shoppers saying they trust product recommendations, a survey found.
Households are set to boost spending on screens, snacks and beer as football finals and the NFL's Melbourne debut draw bigger audiences.
Five Indian financial firms will get free support to shift AI pilots into live customer-service systems under a new Blue Machines AI programme.
Australian retailers will gain automated chat support as the tie-up combines AI agents with Sinch's messaging network across multiple digital channels.
AI is moving from side project to core strategy for consumer brands as founders seek sharper margins, faster sales and better operations.
