Chatbots Stories

Canadian Stories

Chatbots stories

Probe finds OpenAI violated privacy laws in ChatGPT dev

Privacy regulators in Canada say the chatbot maker failed to obtain valid consent for training data, prompting ongoing oversight and reform.

By Jake MacAndrew • 3 min read • This month

Global Stories

Chatbots stories

Document Management

Author-it launches AION JSON format for enterprise AI

The no-cost addition aims to help companies feed governed content into chatbots and AI agents without losing provenance or context.

By Mark Tarre • 3 min read • Last week

Digital Transformation

Sinch survey finds 74% of firms rolled back AI agents

Governance and safety costs are now overtaking development as many firms struggle to keep live customer-facing AI agents reliable and compliant.

By Sean Mitchell • 4 min read • Last week

Data Protection

Infobip study finds CX investment gap in global brands

Many global brands are failing to match CX spending with the systems needed for AI-led customer journeys, according to new research.

By Sean Mitchell • 4 min read • Last week

Software-as-a-Service

Quiq launches Voice AI & rebrand for customer service

Businesses can now keep customer conversations seamless as Quiq adds live voice support and a new brand identity for its service platform.

By Sofiah Nichole Salivio • 4 min read • Last week

Customer Experience

Crescendo appoints Will Newman as Vice President, EMEA

The hire signals a fresh push to win corporate spending on AI customer service tools as Crescendo scales across Europe, the Middle East and Africa.

By Sofiah Nichole Salivio • 3 min read • Last week

Digital Transformation

Babeltext launches AI creator marketplace Chat2Me.AI

The Sydney company is betting creators can monetise audience demand with paid AI personas across WhatsApp, SMS and web chat.

By Sofiah Nichole Salivio • 4 min read • Last week

Customer Experience

Smudge warns AI chatbots flatter users, not tell truth

Users risk mistaking agreeable chatbot replies for understanding, as Smudge says commercial AI rewards flattery over accuracy.

By Sofiah Nichole Salivio • 4 min read • Last week

Space Technologies

Anthropic signs SpaceX compute deal, boosts Claude limits

More Claude Code users will get longer sessions as Anthropic taps SpaceX data-centre capacity to ease compute bottlenecks.

By Mark Tarre • 3 min read • This month

Unified Communications

8x8 adds AI tools & live analytics to Platform for CX

Businesses can now deploy AI agents faster and see queue issues live after 8x8 expanded its Platform for CX with new analytics and authentication tools.

By Joseph Gabriel Lagonsin • 4 min read • This month

Generative AI

OpenAI rolls out ChatGPT Trusted Contact for adults

Adults using ChatGPT can now name a trusted contact, giving OpenAI a new way to alert someone in serious self-harm cases.

By Mark Tarre • 4 min read • This month

Marketing Technologies

Salsify launches SalsifyIQ an intelligence layer commerce

The new layer is meant to help brands and retailers keep product data aligned as AI-led shopping and retailer requirements become more complex.

By Sofiah Nichole Salivio • 4 min read • This month

Unified Communications

Twilio launches tools for human & AI conversations

Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.

By Joseph Gabriel Lagonsin • 5 min read • This month

Stories from Other Regions

Chatbots stories

Digital Transformation

UK shoppers prefer humans to AI for complex retail issues

Trust still trumps speed for refunds and complaints, with 90% of UK shoppers preferring human help on complex retail issues.

By Sofiah Nichole Salivio • 4 min read • Last week

Agricultural Technology

Indian tech leaders call for resilient AI & marketing

Resilience, trust and local language support are emerging as the priorities as Indian founders and marketers push AI deeper into daily business needs.

By Mark Tarre • 5 min read • Last week