Consumer expectations stories - Page 2

Intelo.ai and Fluent Commerce have partnered to integrate AI agents into order management, boosting efficiency and cutting costs for retailers worldwide.

Widespread outages have cost Australians AUD $5.3 billion yearly, with 68% losing trust in telecommunications amid rising service disruptions.

Retail Insight has enhanced its WasteInsight platform with AI tools to help UK grocers cut food waste, optimise markdowns, manage donations, and improve food safety compliance.

Adyen and Atlas have teamed up to integrate payments with restaurant management in Singapore, aiming to cut errors and boost sales in F&B businesses.

Australian firms face a tough choice: cut costs by offshoring or keep local expertise to maintain customer trust and support domestic jobs.

Despite rising AI investments by UK retailers, 57% of consumers distrust brands' use of AI and 76% doubt data privacy protections, reveals new research.

SOTI launches device tracking to help Australian retailers improve customer service by boosting device reliability and reducing operational downtime.

A study urges Australian super funds to boost digital engagement and personalisation to tackle low member loyalty and shifting consumer expectations.

Australian retailers must rethink physical stores as tech-driven hubs to meet rising online competition and evolving consumer expectations, says new report.

Australian retailers are cutting free returns and delivery incentives due to rising costs, shifting to local fulfilment and tech solutions to meet growing consumer demands.

APAC retailers risk missing out as personalisation tech boosts loyalty and sales, with early adopters like Tesco reaping significant rewards.

Over half of UK consumers feel brands lack personal touch, risking loyalty as marketers struggle to leverage real-time data for tailored experiences, says SAP Emarsys.

In 2025, AI will revolutionise customer experience, with 86% of US consumers recognising its value and a shift towards faster, digital-first service.

Global happiness fell nearly 10 points to 58% in 2025, but AI-driven customer service satisfaction rose 5 points to 41%, says NiCE’s report.

Research shows 53% of ANZ consumers value first-contact resolution in service, yet only 33% of CX leaders believe they deliver highly personalised experiences.

Over half of UK online shoppers would avoid retailers slow to refund returns, expecting refunds within 2-3 days, survey finds.

Bloq.it secures EUR €28 million in Series B to expand its smart locker network and acquisitions across Europe, boosting parcel logistics in OOH delivery.

Brands in Australia and New Zealand are rapidly adopting AI, with 29% deploying generative AI in 2025, yet data management and personalisation challenges persist.

Australian financial services marketers face stricter privacy laws but can harness secure data collaboration for tailored, compliant, and effective campaigns.

Research shows 65% of Australian restaurants use AI to enhance personalisation, boost efficiency, and meet rising consumer expectations in hospitality.