Conversational AI Stories - Page 15

Global Stories

Conversational AI stories

Salesforce adds Slackbot features to boost CRM work

The update could save sales staff hours on admin by letting Slackbot log calls, update CRM records and trigger workflows from chat.

By Mark Tarre • 4 min read • Thu, 2nd Apr 2026

Virtualisation

Acclaim names UK boss as it expands into US market

Backed by USD $34 million, the voice-AI firm is targeting regulated US and European customers as it bolsters its leadership team.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026

Customer Experience

Progress adds AI search & personalisation to Sitefinity

Customers can now get tailored content and AI search in Sitefinity, as Progress adds governed personalisation and conversational tools.

By Catherine Knowles • 3 min read • Wed, 1st Apr 2026

Data Analytics

AskNicely launches Ask NiceAI for service businesses

It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026

Software-as-a-Service

Zendesk names Bikram Mazumdar VP Asia to drive growth

His appointment comes as APAC firms race to deploy AI in customer service, while 96% of consumers want clear explanations for its use.

By Mark Tarre • 4 min read • Wed, 1st Apr 2026

Unified Communications

Eltropy adds AI tools for credit union banking tasks

Credit unions could cut call-centre traffic as Eltropy’s AI now verifies members and handles routine account tasks in one conversation.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 28th Mar 2026

Digital Transformation

Custom Travel Solutions launches RouteStack for AI bookings

The move could let travellers book hotels inside chatbots without restarting searches, as AI assistants gain live inventory access and checkout links.

By Sofiah Nichole Salivio • 4 min read • Fri, 27th Mar 2026

Data Protection

Adaptiva launches Aida AI adviser for endpoint teams

Large organisations can now query endpoint risk in plain English, as the adviser aims to speed patching and exposure checks across huge fleets.

By Catherine Knowles • 4 min read • Thu, 26th Mar 2026

Enterprise Resource Planning

JAAQ raises GBP £13 million to expand mental health platform

London mental health AI platform JAAQ raises GBP £13 million Series A to embed clinically governed support into employers' and insurers' apps.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026

Software-as-a-Service

NiCE named among Fast Company's most innovative firms

Recognition should bolster NiCE's AI push, after Fast Company ranked it 11th in Applied AI and cited its Cognigy deal.

By Sean Mitchell • 3 min read • Wed, 25th Mar 2026

Hybrid Cloud

NeuReality names Shalini Agarwal to boost NR-NEXUS platform

NeuReality taps ex-Google AI Product Leader Shalini Agarwal as Senior Adviser to steer strategy and scale its NR-NEXUS inference platform.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026

Stories from Other Regions

Conversational AI stories

Gaming

Neuphonic & Rapport launch real-time digital humans

Running on standard CPUs, the on-device system could make lifelike avatars practical for games, training and virtual assistants at scale.

By Sofiah Nichole Salivio • 4 min read • Thu, 2nd Apr 2026

Data Protection

BizCover launches business insurance quotes inside ChatGPT

Australian small businesses can now compare Public Liability and Professional Indemnity cover in ChatGPT, a first that shifts insurance discovery into AI.

By Sofiah Nichole Salivio • 3 min read • Tue, 31st Mar 2026