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Customer Expectations Stories - Page 2

Global Stories

Customer Expectations stories

returns experience drives online shoppers away, study finds
Customer Experience

returns experience drives online shoppers away, study finds

Poor returns experiences are pushing 92% of shoppers away, while most also check refund windows before buying, Reveni's study found.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 18th Aug 2026
How social advertising is becoming a source of customer intelligence
Data Protection

How social advertising is becoming a source of customer intelligence

Real-time audience data from Facebook and Instagram is helping firms spot changing preferences and steer marketing, service and product decisions.

By Mark Tarre • 5 min read • Fri, 14th Aug 2026
Infosys signs 10-year deal to overhaul Crocs systems
Digital Transformation

Infosys signs 10-year deal to overhaul Crocs systems

The 10-year programme should help Crocs cut costs, standardise operations and improve decision-making as retail margins stay under pressure.

By Mark Tarre • 4 min read • Mon, 10th Aug 2026
Why does the channel need to turn partner feedback into strategy?
Customer Experience

Why does the channel need to turn partner feedback into strategy?

Structured feedback can help firms spot shifting demand sooner and steer product, messaging and investment away from guesswork.

By Will Morey • 4 min read • Tue, 4th Aug 2026
Clients back AI in accounting but demand transparency
Digital Transformation

Clients back AI in accounting but demand transparency

Transparency is becoming a bigger test for accountants as most clients back AI, but only if firms explain where it is used.

By Sean Mitchell • 4 min read • Fri, 31st Jul 2026
Zebra study links AI to frontline productivity gains
Manufacturing

Zebra study links AI to frontline productivity gains

Frontline modernisation with AI is delivering productivity, profit and retention gains as manufacturers and logisticians target specific workflows.

By Mark Tarre • 4 min read • Wed, 29th Jul 2026
Allianz Partners teams up with Travelgoogoo on eSIMs
Customer Experience

Allianz Partners teams up with Travelgoogoo on eSIMs

Travellers buying selected Asia Pacific policies will get eSIM access and a 1GB starter pack for a limited period, cutting roaming costs.

By Sean Mitchell • 4 min read • Tue, 21st Jul 2026
Amperity's CMO reveals how continuous decisioning fuels loyalty innovation
Software-as-a-Service

Amperity's CMO reveals how continuous decisioning fuels loyalty innovation

Retailers risk losing loyalty when AI acts on fragmented data, as shoppers now expect instant, relevant responses to every signal.

By Bridget Perry • 4 min read • Tue, 21st Jul 2026

Stories from Other Regions

Customer Expectations stories

Australian shoppers trust AI more than sales staff
Digital Transformation

Australian shoppers trust AI more than sales staff

A survey of 500 consumers found 76% trust AI shopping recommendations as much as, or more than, advice from retail sales staff.

By Karen Joy Bacudo • 4 min read • Wed, 26th Aug 2026
blueAPACHE partners with ControlUp on managed services
Software-as-a-Service

blueAPACHE partners with ControlUp on managed services

Mid-market customers in Australia could see faster fixes and fewer tickets as blueAPACHE folds ControlUp ONE into its managed services.

By Sean Mitchell • 4 min read • Mon, 24th Aug 2026
Accenture Song finds Kiwi brands still failing promises
Digital Transformation

Accenture Song finds Kiwi brands still failing promises

A new survey suggests customer frustration is nudging more New Zealand shoppers towards AI tools, even as brands struggle to rebuild trust.

By Sean Mitchell • 5 min read • Tue, 18th Aug 2026
Shoppers say stores lag AI-speed expectations in survey
Customer Experience

Shoppers say stores lag AI-speed expectations in survey

Younger shoppers are driving concern that physical stores cannot match the real-time service and stock management now expected online.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 30th Jul 2026
AI lifts UK shopping expectations but delivery lags
Customer Experience

AI lifts UK shopping expectations but delivery lags

Only 7% of shoppers said fast delivery promises are consistently met, even as AI is widening the pool of brands UK consumers will consider.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 30th Jul 2026
AI could add AUD $4.8bn to small accounting sector
Digital Transformation

AI could add AUD $4.8bn to small accounting sector

Labour shortages and rising client demands could be eased if more firms adopt AI, MYOB says, boosting annual revenue by AUD $4.8 billion.

By Karen Joy Bacudo • 5 min read • Thu, 30th Jul 2026
Australian customer service still leans on phone calls
Digital Transformation

Australian customer service still leans on phone calls

Longer waits and higher costs are weighing on Australian contact centres as most customer queries still arrive by phone, research shows.

By Sean Mitchell • 4 min read • Tue, 28th Jul 2026
Eltropy summit to gather credit union leaders in Monterey
Digital Transformation

Eltropy summit to gather credit union leaders in Monterey

More than 90 credit union and community bank executives will discuss economy, AI and growth at Eltropy's invitation-only summit in Monterey.

By Karen Joy Bacudo • 3 min read • Wed, 22nd Jul 2026
Diamond says in-house fulfilment can cost brands GBP £5m
Customer Experience

Diamond says in-house fulfilment can cost brands GBP £5m

Growing eCommerce brands could face GBP £5.3 million in five-year fulfilment bills if they run their own warehouse, Diamond says.

By Karen Joy Bacudo • 5 min read • Mon, 20th Jul 2026
Payments NZ chief calls for stronger interoperability
Fintech

Payments NZ chief calls for stronger interoperability

New Zealand's payments system could face disruption unless banks and providers agree common standards, Steve Wiggins said.

By Mark Tarre • 3 min read • Mon, 20th Jul 2026