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Customer Journey stories

DCPayments adds Interac e-Transfer to Canadian checkout
Fintech

DCPayments adds Interac e-Transfer to Canadian checkout

Canadian merchants can now take bank-based payments at checkout, cutting card fees and reconciliation work while speeding settlement.

By Karen Joy Bacudo • 4 min read • Last week

Global Stories

Customer Journey stories

Manchester City extends Qualtrics deal as campus grows
Software-as-a-Service

Manchester City extends Qualtrics deal as campus grows

Feedback tools will now cover more of the Etihad Campus as Manchester City expands year-round attractions and uses AI to speed responses.

By Sean Mitchell • 3 min read • Yesterday
The Next E-commerce Interface May Not Be a Screen
Wearables

The Next E-commerce Interface May Not Be a Screen

As AI agents begin handling purchases and deliveries, retailers face tougher questions over identity, authorisation and trust.

By Edmund Ng • 6 min read • 2 days ago
Gym-goers more likely to buy after workouts, study finds
Point of Sale

Gym-goers more likely to buy after workouts, study finds

Post-workout moods are fuelling sales, with a UK survey finding 90% of gym-goers are more likely to buy after exercise.

By Sofiah Nichole Salivio • 3 min read • 3 days ago
Ecommpay warns AI checkout could exclude vulnerable users
Fintech

Ecommpay warns AI checkout could exclude vulnerable users

More than half of consumers are vulnerable to some degree, raising fears that AI-led checkout could leave many unable to complete payments.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Qualtrics unveils AI platform for experience management
Software-as-a-Service

Qualtrics unveils AI platform for experience management

The new system aims to let organisations test decisions and automate responses in live customer interactions before its 2027 release.

By Joseph Gabriel Lagonsin • 4 min read • Last week
AnywhereNow teams with Meridian IT on Microsoft Teams
Software-as-a-Service

AnywhereNow teams with Meridian IT on Microsoft Teams

Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Infobip study finds brands struggle to prove sports ROI
Digital Transformation

Infobip study finds brands struggle to prove sports ROI

Most marketers still cannot tie sports fan engagement to sales, even as they raise budgets for live-event campaigns and AI tools.

By Karen Joy Bacudo • 4 min read • Last week
AI transforms CX to go beyond the chatbot
Digital Transformation

AI transforms CX to go beyond the chatbot

Consumers now expect faster, more automated support as AI agents handle complex customer journeys, though many firms still struggle to prove ROI.

By Anthony Caruana • 4 min read • Last week

Stories from Other Regions

Customer Journey stories

Singapore Tourism Board revamps site with Adobe cloud
Digital Transformation

Singapore Tourism Board revamps site with Adobe cloud

Cloud migration has cut maintenance costs and given Singapore Tourism Board a faster way to tailor VisitSingapore.com for seven markets.

By Sean Mitchell • 3 min read • Yesterday
Visa survey finds trust gap in AI-powered payments
Digital Transformation

Visa survey finds trust gap in AI-powered payments

Only 23% of US consumers trust generative AI to pay, but 61% would let Visa handle agent-led transactions, a survey found.

By Karen Joy Bacudo • 3 min read • 3 days ago
Savira launches free privacy tools for small firms
Software-as-a-Service

Savira launches free privacy tools for small firms

More than 100,000 small businesses are now in privacy regulators' sights as tougher rules push demand for cheaper compliance tools.

By Sean Mitchell • 4 min read • 3 days ago
Granicus launches CMS for UK councils to aid residents
Digital Transformation

Granicus launches CMS for UK councils to aid residents

Councils under pressure to simplify online services may gain a single digital front door as Granicus ties content, transactions and engagement together.

By Sofiah Nichole Salivio • 4 min read • Last week
DataQuark launches AI suite for marketing decisions
Customer Relationship Management

DataQuark launches AI suite for marketing decisions

It aims to help marketers turn fragmented data, audience and creative decisions into one workflow as AI adoption moves into routine campaign work.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Netcore & GlobalPay unite customer engagement systems
Customer Relationship Management

Netcore & GlobalPay unite customer engagement systems

Customers now get faster follow-up on currency and remittance enquiries as GlobalPay links 12 channels with sales tools on one platform.

By Karen Joy Bacudo • 4 min read • Last week
Lendi lifts loan lodgement with AI agents & Twilio
Digital Transformation

Lendi lifts loan lodgement with AI agents & Twilio

Home loan applicants are reaching loan lodgement 2.5 times faster after Lendi Group linked AI agents to Twilio's platform.

By Karen Joy Bacudo • 4 min read • Last week
Lightsage raises USD $4 million for AI agent sales
Marketing Technologies

Lightsage raises USD $4 million for AI agent sales

Software vendors now face a new buying channel as AI agents increasingly discover, evaluate and use products without human intervention.

By Sofiah Nichole Salivio • 4 min read • Last week