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Customer Journey Stories - Page 14

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Customer Journey stories

Forrester says AI is upending B2B go-to-market models
Digital Transformation

Forrester says AI is upending B2B go-to-market models

AI agents are weakening familiar B2B sales tactics, forcing firms to rethink how they measure demand and win trust earlier.

By Sean Mitchell • 3 min read • Wed, 29th Apr 2026
SAS adds agentic AI tools to Customer Intelligence 360
Data Analytics

SAS adds agentic AI tools to Customer Intelligence 360

Marketers could spend less time switching between tools as SAS embeds specialist agents into Customer Intelligence 360 for journeys and search.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 29th Apr 2026
Minty launches cashback app inside ChatGPT shopping chats
Customer Experience

Minty launches cashback app inside ChatGPT shopping chats

Shoppers can now see cashback offers in real time inside ChatGPT chats, as Minty targets AI-led buying decisions and retail media budgets.

By Sean Mitchell • 4 min read • Wed, 29th Apr 2026
WPP integrates Google Earth AI into marketing platform
Data Protection

WPP integrates Google Earth AI into marketing platform

Clients could see local campaigns sharpened by traffic, weather and movement data as WPP folds Google Earth AI into its marketing platform.

By Sean Mitchell • 4 min read • Fri, 24th Apr 2026
Celonis & ProcessLab launch banking apps for mortgages
Software-as-a-Service

Celonis & ProcessLab launch banking apps for mortgages

Banks could speed up mortgage approvals and customer service with the new tools, after one lender cut response times by 32%.

By Karen Joy Bacudo • 4 min read • Fri, 24th Apr 2026
Explainer: How Adobe is building agentic marketing
Hyperscale

Explainer: How Adobe is building agentic marketing

Marketers could soon let AI agents handle campaigns, content and analytics as Adobe ties its creative tools to one workflow system.

By Sean Mitchell • 4 min read • Fri, 24th Apr 2026
EIP partners with Nexacore on device cover push in Asia
Customer Experience

EIP partners with Nexacore on device cover push in Asia

Retailers across Southeast Asia and Australia will get a single route to launch device protection and warranty cover as demand grows.

By Catherine Knowles • 4 min read • Thu, 23rd Apr 2026

Stories from Other Regions

Customer Journey stories

AskNicely launches Reputation Manager for service chains
Data Analytics

AskNicely launches Reputation Manager for service chains

For multi-location service brands, the new tool links surveys, reviews and listings to help lift ratings, retain customers and cut costs.

By Kaleah Salmon • 4 min read • Thu, 30th Apr 2026
Vernon Building Society taps FintechOS for mortgage overhaul
Digital Transformation

Vernon Building Society taps FintechOS for mortgage overhaul

Borrowers and brokers could see faster mortgage processing as Vernon Building Society adds a new digital layer without replacing core systems.

By Karen Joy Bacudo • 4 min read • Wed, 29th Apr 2026
Content systems in B2B tech: Scaling assets across channels
Data Protection

Content systems in B2B tech: Scaling assets across channels

B2B tech firms are wasting budget on one-off assets as tighter content systems help extend reach, sharpen messaging and improve ROI.

By Patrick Keenan • 4 min read • Wed, 29th Apr 2026
Influencer marketing shifts from add-on to core strategy
Customer Relationship Management

Influencer marketing shifts from add-on to core strategy

Brands risk losing ground as influencer activity is now being tied to sales, traffic and customer growth across UK and Europe.

By Mark Tarre • 3 min read • Tue, 28th Apr 2026
Thought leadership in B2B tech: From expertise to influence
Smart Cities

Thought leadership in B2B tech: From expertise to influence

Poorly translated expertise is leaving many Southeast Asian B2B tech firms invisible to buyers and weakening shortlist chances.

By Patrick Keenan • 4 min read • Mon, 27th Apr 2026
Alkami launches digital sales platform for US banks
Data Analytics

Alkami launches digital sales platform for US banks

More banks and credit unions are opting for bundled onboarding and engagement tools as Alkami ties account opening to digital banking and marketing.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 25th Apr 2026
Ulta Beauty adds Google AI shopping tools for customers
Digital Transformation

Ulta Beauty adds Google AI shopping tools for customers

Shoppers can now buy eligible beauty products in Google’s AI tools, as Ulta pushes discovery and checkout into conversational search.

By Mark Tarre • 4 min read • Sat, 25th Apr 2026
Braze launches AI tools for marketers with Europe hosting
DevOps

Braze launches AI tools for marketers with Europe hosting

Europe-hosted automation may ease data concerns for brands, as Braze adds AI workflows that aim to speed campaign creation and targeting.

By Sofiah Nichole Salivio • 5 min read • Sat, 25th Apr 2026
Braze says AI spending must deliver measurable gains
Digital Transformation

Braze says AI spending must deliver measurable gains

Brands flooding customers with AI-generated messages risk wasted spend, as Braze says only those tying tools to live data are seeing clear returns.

By Sofiah Nichole Salivio • 3 min read • Sat, 25th Apr 2026
LendingClub to rebrand as Happen Bank in summer 2026
Fintech

LendingClub to rebrand as Happen Bank in summer 2026

The change is intended to reassure five million members that products and account terms stay unchanged during the summer 2026 transition.

By Karen Joy Bacudo • 4 min read • Sat, 25th Apr 2026
Adobe says AI retail traffic surges as readability lags
Data Analytics

Adobe says AI retail traffic surges as readability lags

Shoppers using AI tools are increasingly valuable to retailers, even as Adobe finds product pages still lag in machine readability.

By Sean Mitchell • 4 min read • Fri, 24th Apr 2026