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Customer Journey Stories - Page 3

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Customer Journey stories

Radisson launches ChatGPT hotel app with Accenture
Digital Transformation

Radisson launches ChatGPT hotel app with Accenture

Travellers can now search more than 1,000 Radisson hotels in ChatGPT, as the group moves to defend direct bookings from online intermediaries.

By Mark Tarre • 4 min read • This month
Why enterprise AI must learn to act, not just talk
Digital Transformation

Why enterprise AI must learn to act, not just talk

Travel and banking customers could see faster resolutions as enterprises shift AI from answering queries to completing tasks end to end.

By Albert Nel • 6 min read • This month
Scoot uses AI to speed up customer feedback analysis
Data Protection

Scoot uses AI to speed up customer feedback analysis

Passenger complaints can now be acted on in minutes, helping Scoot spot booking and login problems before they dent sales.

By Joseph Gabriel Lagonsin • 3 min read • This month
WP Engine & Commerce launch BigCommerce for WordPress
Software-as-a-Service

WP Engine & Commerce launch BigCommerce for WordPress

Mid-market brands can now upgrade eCommerce without rebuilding WordPress sites, preserving URLs, traffic and search rankings during the switch.

By Sean Mitchell • 4 min read • This month
The Hidden Cost of Identity Friction in Retail
Digital Transformation

The Hidden Cost of Identity Friction in Retail

Cart abandonment and support costs climb when shoppers are blocked by clumsy sign-ins, resets and verification during checkout.

By Bobby Joseph • 6 min read • This month
Pattern adds ChatGPT ads to its marketing platform
Marketing Technologies

Pattern adds ChatGPT ads to its marketing platform

Brands will be able to buy placements in ChatGPT through Pattern, as shopping discovery moves from search engines towards AI tools.

By Joseph Gabriel Lagonsin • 4 min read • Last month
AI assistants reshape Black Friday shopping choices
Data Analytics

AI assistants reshape Black Friday shopping choices

Retailers risk missing Black Friday shoppers as AI tools increasingly narrow product choices before customers reach a website.

By Mark Tarre • 7 min read • Last month
AI recommendations reshape UK shopping but not spending
Data Protection

AI recommendations reshape UK shopping but not spending

AI tools are increasingly steering UK shoppers to products, but most still buy through retailer sites, stores and human advice.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Customer Journey stories

Scoot uses Qualtrics AI to cut feedback analysis time
Software-as-a-Service

Scoot uses Qualtrics AI to cut feedback analysis time

Passengers can now see booking glitches fixed faster, as Scoot has cut feedback analysis from hours to minutes using Qualtrics AI.

By Joseph Gabriel Lagonsin • 3 min read • This month
Older consumers most loyal to working AI customer service
Digital Transformation

Older consumers most loyal to working AI customer service

Consumers aged 60 and over are most likely to stick with AI support if it solves problems, highlighting performance as the key loyalty driver.

By Joseph Gabriel Lagonsin • 4 min read • This month
Convey acquires Selectron to broaden public sector software
Software-as-a-Service

Convey acquires Selectron to broaden public sector software

Utilities and local authorities could get a wider software stack as the combined group adds payments, inspections and fieldwork tools.

By Karen Joy Bacudo • 3 min read • This month
B&M completes checkout system rollout across 790 stores
Digital Transformation

B&M completes checkout system rollout across 790 stores

The upgrade should cut faults and speed up checkouts for shoppers and staff across one of the UK's largest discount store networks.

By Sean Mitchell • 3 min read • This month
World Fintech Day spotlights trusted data in India and EMEA
Data Protection

World Fintech Day spotlights trusted data in India and EMEA

Growth in India and the Gulf is exposing weak customer data, with inaccurate records slowing onboarding, payments and fraud checks.

By Bobby Joseph • 5 min read • This month
Left Field Labs launches tool to track AI brand views
Customer Experience

Left Field Labs launches tool to track AI brand views

Brands may be judged by AI assistants before customers ever reach them, as the new tool spotlights mismatches between messaging and model replies.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Glassbox launches AI tools for enterprise digital data
Digital Transformation

Glassbox launches AI tools for enterprise digital data

Banking and insurance teams could spot digital failures sooner as new tools feed governed customer-journey evidence into enterprise AI systems.

By Mark Tarre • 3 min read • Last month
Simba Sleep lifts approvals with Snap Finance deal
Fintech

Simba Sleep lifts approvals with Snap Finance deal

More shoppers are completing mattress purchases after a second lender approved 17% of Simba's first-line declines, lifting order values by 50%.

By Sofiah Nichole Salivio • 5 min read • Last month
THG Ingenuity puts AI Stylist on Google Cloud Marketplace
Software-as-a-Service

THG Ingenuity puts AI Stylist on Google Cloud Marketplace

Virtual try-on could help fashion retailers lift conversions and cut returns, after Myprotein users were nearly six times more likely to buy.

By Joseph Gabriel Lagonsin • 4 min read • Last month
AI & connected CRM lift adviser website form submissions
Customer Relationship Management

AI & connected CRM lift adviser website form submissions

Prospects are more often reaching advisers ready to engage, with website form submissions up 110% as connected CRM systems boosted marketing performance.

By Karen Joy Bacudo • 4 min read • Last month