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Employee Experience (EX) Stories - Page 9

Canadian Stories

Employee Experience (EX) stories

The agentic revolution is redefining the talent lifecycle
Unified Communications

The agentic revolution is redefining the talent lifecycle

AI agents are forcing firms to redesign jobs, promotion paths and performance metrics as automation spreads through enterprise teams.

By Michael Murphy • 4 min read • Thu, 16th Apr 2026

Global Stories

Employee Experience (EX) stories

Funlab expands Dayforce rollout across three countries
Digital Transformation

Funlab expands Dayforce rollout across three countries

A single workforce system is now covering more than 2,500 staff across Australia, New Zealand and the US, easing compliance and reporting.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 23rd Apr 2026
Westpac NZ launches Microsoft AI contact centre platform
Network Infrastructure

Westpac NZ launches Microsoft AI contact centre platform

The bank says the AI system will cut call handling times and wait times by surfacing customer details instantly for staff.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 14th Apr 2026
Freshworks names Vahalia to lead global partner push
Software-as-a-Service

Freshworks names Vahalia to lead global partner push

The software maker is leaning on partners to win bigger enterprise deals, after more than 60% of annual recurring revenue came from mid-market and enterprise customers.

By Sofiah Nichole Salivio • 4 min read • Fri, 10th Apr 2026
Kyndryl launches AI Digital Twin for the workplace
Data Analytics

Kyndryl launches AI Digital Twin for the workplace

Downtime at large employers could fall as the new system flags workplace IT faults before staff are disrupted.

By Catherine Knowles • 3 min read • Fri, 10th Apr 2026
Workers bypass AI as trust gap widens, WalkMe warns
Data Protection

Workers bypass AI as trust gap widens, WalkMe warns

A trust gap is driving many staff to ignore sanctioned AI tools, with 54% bypassing them and 45% using unapproved products.

By Catherine Knowles • 3 min read • Fri, 10th Apr 2026
Oracle launches agentic apps across Fusion Cloud suite
Customer Relationship Management

Oracle launches agentic apps across Fusion Cloud suite

The rollout pushes Oracle deeper into AI-driven automation, as the new tools aim to cut manual hand-offs across finance, HR, supply chain and CX.

By Mark Tarre • 5 min read • Fri, 10th Apr 2026

Stories from Other Regions

Employee Experience (EX) stories

Why local secure access is becoming critical for New Zealand organisations
Firewalls

Why local secure access is becoming critical for New Zealand organisations

Local secure access is moving up the agenda as outages, slower performance and data sovereignty concerns reshape how New Zealand firms manage risk.

By Nick Frantzen • 4 min read • Thu, 23rd Apr 2026
8x8 launches retail nationwide for shared store devices
Unified Communications

8x8 launches retail nationwide for shared store devices

Retailers could cut missed calls and IT overhead as shared devices let the nearest shop-floor worker answer across shifts.

By Sofiah Nichole Salivio • 4 min read • Wed, 22nd Apr 2026
Pluxee UK launches financial wellbeing hub with Attivo
Fintech

Pluxee UK launches financial wellbeing hub with Attivo

It aims to ease a GBP £10.3 billion annual hit to UK employers from staff financial stress by adding regulated advice and planning tools.

By Catherine Knowles • 4 min read • Wed, 22nd Apr 2026
TAL expands Microsoft deal in biggest tech pact yet
Unified Communications

TAL expands Microsoft deal in biggest tech pact yet

The insurer will use cloud and AI tools to cut claims admin and speed up customer service under a five-year agreement with Microsoft.

By Mark Tarre • 4 min read • Wed, 22nd Apr 2026
Young workers overlook payroll as strategic career option
Digital Transformation

Young workers overlook payroll as strategic career option

Only 3% of 18-to-24-year-olds see payroll as strategic, raising concerns over future recruitment and pay accuracy for employers.

By Kaleah Salmon • 4 min read • Fri, 17th Apr 2026
UK workers spend more time on admin than European peers
Digital Transformation

UK workers spend more time on admin than European peers

UK office staff lose nearly two working days a week to admin, leaving many disengaged and prompting some to consider quitting.

By Kaleah Salmon • 4 min read • Fri, 17th Apr 2026
ControlUp tops USD $100 million ARR & becomes unicorn
Digital Transformation

ControlUp tops USD $100 million ARR & becomes unicorn

Demand for automated workplace IT has pushed ControlUp past USD $100 million ARR, lifting its valuation above USD $1 billion.

By Karen Joy Bacudo • 4 min read • Thu, 16th Apr 2026
Bensons for Beds picks WorkJam for frontline teams
Digital Transformation

Bensons for Beds picks WorkJam for frontline teams

More than 1,800 staff will get a single app for pay, training and tasks as the bed retailer replaces several legacy systems.

By Kaleah Salmon • 4 min read • Thu, 16th Apr 2026
Women could return to UK tech under better conditions
Human Capital Management

Women could return to UK tech under better conditions

Better pay, flexibility and clearer progression could tempt thousands of former female tech workers back, Akamai research suggests.

By Sofiah Nichole Salivio • 4 min read • Tue, 14th Apr 2026
Why some teams adopt software and then stop using it
Document Management

Why some teams adopt software and then stop using it

Adoption often fades when a platform slows crews down, misses on-site pain points and adds more admin than it removes.

By Charle Cao • 6 min read • Fri, 10th Apr 2026