Knowledge Management stories

Zapier survey finds 92% of staff feel AI boosts productivity, yet workers spend hours each week fixing low-quality ‘AI workslop’ outputs.

Foyer has launched Thine, an iOS “ambient AI” that quietly learns from in-person chats to nudge users on decisions and priorities.

Salesforce rolls out upgraded Slackbot, turning the chat app into an AI-powered workplace agent for Business+ and Enterprise+ users.

Salesforce debuts a revamped AI Slackbot as a personal work agent, tying Slack into its Agentforce 360 automation and data platform.

Progress predicts 2026 will mark a shift from AI pilots to orchestrated, governed platforms, widening the gap between leaders and laggards.

iManage predicts 2026 will bring an agentic AI reality check, routine hallucination risk management and machine-led data restructuring.

AI is set to manage 41% of Singapore’s customer service cases by 2027, as service teams embrace “agentic” tools despite security concerns.

AI’s next wave in business will be sector-specific, process-led services as firms shift from generic tools to trusted, compliant platforms.

White & Case selects Legora as a strategic AI partner, rolling out its platform to lawyers in 43 offices across 29 countries worldwide.

Sertis teams with data centre pioneer Toto Sugiri to launch an Indonesia-based AI and data venture targeting key growth sectors.

European office workers now lose nearly two days a week to admin, as leaders talk up automation but staff see little change on the ground.

UK learning platform HowNow backs domain-specific AI agents to join teams as ‘colleagues’ by 2026, reshaping workflows and competition.

Stagwell launches The Machine, an AI “agentic OS” that unifies marketers’ existing tools like Figma, Slack, Teams and Adobe into one layer.

Algolia named IDC MarketScape Leader in AI search as it posts 38.5% growth and climbs to fifth worldwide in knowledge discovery tools.

Canadian start-up Formic AI launches Boreal, an explainable language model promising verifiable, audit-ready outputs for cautious enterprises.

Plaud.ai urges firms to fix “broken” meeting culture with AI tools, warning wasteful calls sap productivity, focus and staff morale.

Inefficient contract drafting is costing UK businesses an estimated GBP £12.2bn a year, dragging on productivity across key sectors.

Royal London Asset Management adopts Seismic’s AI-driven platform to streamline client content, boost productivity and tighten compliance controls.

iManage reports 28% recurring revenue growth as firms rush to govern AI with cloud-based document management and tighter data controls.

Canada signs MOU with Coveo to power digital public services, boost productivity and assert greater control over its data and systems.