Online shopping Stories

Global Stories

Online shopping stories

Entersekt boosts 3-D Secure to cut checkout failures

Interrupted authentication journeys are costing merchants sales, with Entersekt saying its latest changes lifted success rates by up to 9 percentage points.

By Karen Joy Bacudo • 4 min read • Today

eCommerce

Cover Genius launches protection for AI commerce platforms

Consumers using AI assistants to book travel or shop may now be offered protection in chat, without being sent to a separate checkout flow.

By Mara Sugue • 3 min read • 3 days ago

Artificial Intelligence

Australian shoppers threaten boycotts over tighter returns

Four in five shoppers would cut spending or walk away if tighter rules hit frequent returners, a Blue Yonder survey found.

By Karen Joy Bacudo • 5 min read • 3 days ago

eCommerce

Maple Deal Global adds travel & regional shopping pages

Visitors can now compare flights, tours and local offers on one independent affiliate site, with browser-saved watchlists and no account required.

By Sean Mitchell • 4 min read • 5 days ago

Large Language Models

AI shopping assistants triple traffic, hitting retailers

Retailers face a fresh holiday-season test as agentic assistants surge, with Forter seeing orders from them more than triple in a month.

By Sean Mitchell • 4 min read • 5 days ago

Artificial Intelligence

Riskified launches AI agent identity checks for merchants

Merchants could face fresh refund fraud and account-takeover risks as consumer AI assistants start handling shopping and support requests.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Generative AI

Bunnings launches AI shopping assistant Buddy in NZ

New Zealand shoppers can now get project advice and product suggestions online as Bunnings rolls out Buddy across its website and app.

By Mara Sugue • 4 min read • Last week

eCommerce

FedEx sets holiday shipping deadlines for Australasia

Customers in Australia and New Zealand can avoid Christmas delays by using FedEx's 2026 cut-off dates for domestic, trans-Tasman and overseas parcels.

By Mara Sugue • 3 min read • Last week

Artificial Intelligence

UK shoppers lead Europe in refund abuse, study finds

The practice is adding to retailers' costs and may push prices higher, with 37% of UK online shoppers admitting or considering refund abuse.

By Sofiah Nichole Salivio • 4 min read • This month

Stories from Other Regions

Online shopping stories

Generative AI

AI traffic drives higher sales for US retail sites

AI-referred shoppers are now far more valuable to US retailers, with Adobe finding they generate 83% more revenue per visit than other visitors.

By Mara Sugue • 4 min read • Today

Artificial Intelligence

Australians may switch retailers over AI price checks

Retailers face a loyalty test this peak season as 85% of Australians say they would switch if AI finds the same product cheaper elsewhere.

By Sean Mitchell • 4 min read • Yesterday

Generative AI

Go Up warns retailers over AI shopping ahead of Black Friday

AI-led product research is set to sway Black Friday buying, as searches for “AI shopping” jumped 1,134% and referrals surged 1,200%.

By Regine Laguilles • 5 min read • 2 days ago

Customer Experience

AI-driven search cuts UK traffic, Cloudways study says

UK businesses say AI-driven search is already hitting site visits, as downtime is also costing them an average of GBP £376,000 a year.

By Regine Laguilles • 4 min read • 2 days ago

Fintech

TBC Bank Uzbekistan launches Apple Pay for customers

The rollout gives TBC Bank Uzbekistan customers a faster way to pay in shops and online as digital wallets gain ground in the market.

By Sofiah Nichole Salivio • 3 min read • 4 days ago

Phishing

Recruitment scams enter UK top 10, Virgin Media O2 warns

Young jobseekers are being targeted as fake offers rise to ninth place in Virgin Media O2's quarterly scam rankings.

By Mara Sugue • 4 min read • 5 days ago

Risk & Compliance

Walmart Business expands TreviPay invoice payments

Eligible buyers can now use net 30-day terms and approved spending controls in stores and online, after a wider rollout from the pilot.

By Karen Joy Bacudo • 4 min read • Last week

Robotics

AI reshapes money moves, Forbes warns banks on trust

Banks and retailers face new risks as AI agents begin spending, booking and triggering payments without a human checking every step.

By Karen Joy Bacudo • 5 min read • Last week

Digital Transformation

Global generative AI use hits 3.24 billion monthly

The shift is reshaping how people find information online, with web traffic down more than 10 per cent since ChatGPT launched and social use climbing.

By Mara Sugue • 5 min read • Last week