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Process automation stories

Canadian firms race to adopt AI despite readiness gaps
Digital Transformation

Canadian firms race to adopt AI despite readiness gaps

Most firms lack the controls and skills to govern agentic AI, yet spending is rising fast as pilots spread across Canada.

By Sofiah Nichole Salivio • 5 min read • Last week
Focal AI launches agentic platform for Canadian advisers
Customer Relationship Management

Focal AI launches agentic platform for Canadian advisers

Advisers could reclaim hours each week as the new software auto-fills forms, drafts emails and updates records after client meetings.

By Karen Joy Bacudo • 4 min read • Last week

Global Stories

Process automation stories

Your AI Scaling Problem is Actually a RAG Problem
Digital Transformation

Your AI Scaling Problem is Actually a RAG Problem

Messy PDFs and weak extraction are quietly undermining enterprise AI, driving hallucinations, rework and stalled projects at scale.

By John Knisley • 5 min read • Last week
Google named Gartner leader in enterprise AI assistants
Software-as-a-Service

Google named Gartner leader in enterprise AI assistants

The accolade could help Google win larger corporate contracts as businesses judge enterprise AI assistants on governance, integration and costs.

By Sean Mitchell • 4 min read • Last week
Sensmet appoints Jyri Hämäläinen as Chief Product Officer
Data management

Sensmet appoints Jyri Hämäläinen as Chief Product Officer

Backed by EUR 4 million in fresh funding, the Finnish metals monitoring company is stepping up expansion into mining, wastewater and battery recycling.

By Sofiah Nichole Salivio • 3 min read • Last week
TransferMate & Serrala launch embedded global payments
Digital Transformation

TransferMate & Serrala launch embedded global payments

Serrala customers can now process cross-border payables inside one platform, reducing manual hand-offs for more than 2,800 organisations.

By Karen Joy Bacudo • 3 min read • Last week
Docusign's next move: Own the contract, not just the signature
Document Management

Docusign's next move: Own the contract, not just the signature

Rapid adoption as Docusign's IAM platform cuts contract delays and turns signed agreements into AI-driven workflows.

By Donovan Jackson • 6 min read • Last week
Atira raises USD $17.5 million for industrial AI sales
Software-as-a-Service

Atira raises USD $17.5 million for industrial AI sales

The funding will speed hiring and overseas expansion as manufacturers adopt software that has cut ask-to-bid times by up to 80%.

By Sofiah Nichole Salivio • 4 min read • Last week
Totogi Ontology goes live in seven telecoms deployments
Software-as-a-Service

Totogi Ontology goes live in seven telecoms deployments

Telecoms operators are using the software to cut outages, alarm noise and order failures after live trials expanded across five continents.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Uniper cuts hiring delays with AI recruitment agent
Software-as-a-Service

Uniper cuts hiring delays with AI recruitment agent

The energy group has trimmed hiring bottlenecks, cutting candidate sign-off time by 27 days and speeding screening by 13 days with AI.

By Joseph Gabriel Lagonsin • 4 min read • Last week
UiPath survey says enterprises still piloting agentic AI
Digital Transformation

UiPath survey says enterprises still piloting agentic AI

Most large firms are yet to embed AI fully, as data, integration and governance issues keep agentic projects stuck in pilots.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Blee raises USD $27 million to scale compliance software
Software-as-a-Service

Blee raises USD $27 million to scale compliance software

AI-driven content growth is forcing larger firms to speed up compliance checks, as the New York start-up targets more sectors and regions.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Process automation stories

Slalom wins Salesforce award for Pets at Home AI work
Digital Transformation

Slalom wins Salesforce award for Pets at Home AI work

Customer service volumes fell by about 30% on the first day after an AI system went live, while satisfaction stayed above target.

By Sean Mitchell • 4 min read • Yesterday
UST named Workato platinum partner for AI orchestration
Digital Transformation

UST named Workato platinum partner for AI orchestration

The tie-up gives both firms a stronger pitch to enterprises struggling to connect legacy systems, data and AI workflows across operations.

By Sean Mitchell • 4 min read • Yesterday
There is no simple guide to AI transformation, just adaptable leaders
Digital Transformation

There is no simple guide to AI transformation, just adaptable leaders

AI projects stall without trust, process changes and staff buy-in, and the firms that adapt fastest are likely to gain the edge.

By Natalie Burrows • 4 min read • Last week
UK firms confident on T+1 but not ready, Tokenovate warns
Digital Transformation

UK firms confident on T+1 but not ready, Tokenovate warns

Funding gaps and manual processing mean most post-trade firms are not yet ready for the UK's faster T+1 settlement cycle.

By Karen Joy Bacudo • 4 min read • Last week
Diamond Logistics adds AI dashboards to Despatchlab
Software-as-a-Service

Diamond Logistics adds AI dashboards to Despatchlab

Logistics customers will be able to query stock and delivery data in plain English as Diamond tests a new AI agent for Despatchlab.

By Joseph Gabriel Lagonsin • 4 min read • Last week