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Service management stories

Dynatrace adds AI agents for governed IT operations
Software-as-a-Service

Dynatrace adds AI agents for governed IT operations

Governance controls aim to curb AI misfires as Dynatrace moves from observability to automated incident triage and remediation.

By Joseph Gabriel Lagonsin • 4 min read • Last month
IT leaders prioritise AI over infrastructure as code
DevOps

IT leaders prioritise AI over infrastructure as code

Most firms still depend on manual endpoint workflows, even as they plan to step up AI spending and struggle with slow patching and poor visibility.

By Joseph Gabriel Lagonsin • 4 min read • Last month
DevRev launches Voice AI for customer support calls
Software-as-a-Service

DevRev launches Voice AI for customer support calls

Pressure is mounting on support teams to show AI results, as DevRev ties live calls to the records needed to solve queries.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Kellton Tech revenue rises 6.8% as AI push expands
Software-as-a-Service

Kellton Tech revenue rises 6.8% as AI push expands

AI-led work lifted Kellton Tech's first-quarter revenue, though profit stayed well below turnover as it expanded across energy and finance.

By Karen Joy Bacudo • 4 min read • Last month
Kore.ai appoints two chiefs to drive enterprise AI growth
Software-as-a-Service

Kore.ai appoints two chiefs to drive enterprise AI growth

The restructure puts sales and customer delivery under new leaders as enterprise buyers demand stronger governance, support and reliability from AI agents.

By Mark Tarre • 4 min read • Last month
OpenAI launches Presence for enterprise voice agents
Fintech

OpenAI launches Presence for enterprise voice agents

Enterprise users can now limit what AI voice agents access and do, as OpenAI seeks to move beyond pilot projects into production use.

By Sean Mitchell • 4 min read • Last month
SoftwareOne partners NinjaOne to simplify ANZ IT ops
Disaster Recovery

SoftwareOne partners NinjaOne to simplify ANZ IT ops

ANZ businesses could cut endpoint management sprawl as SoftwareOne adds NinjaOne's platform to its direct sales offer, easing IT overheads.

By Sean Mitchell • 4 min read • Last month
Cisco's Galaxy Mode shows AI assistant for IT teams
Robotics

Cisco's Galaxy Mode shows AI assistant for IT teams

By linking chat to live IT systems, Cisco is pitching AI assistants that could cut routine work while keeping engineers in control.

By Mark Tarre • 4 min read • Last month
Vicarius finds 79% hit by known vulnerability incidents
Manufacturing

Vicarius finds 79% hit by known vulnerability incidents

Security teams are leaving known flaws exposed, with most responses still ending in tickets or handoffs rather than confirmed fixes.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Service management stories

Digident launches FleetStart Radar for West Midlands fleets
Software-as-a-Service

Digident launches FleetStart Radar for West Midlands fleets

Fleet suppliers in the West Midlands can now spot licence changes, care-location updates and roadworks risks in one searchable tool.

By Sean Mitchell • 4 min read • Last month
AssetControl launches low-cost cloud asset platform
Software-as-a-Service

AssetControl launches low-cost cloud asset platform

Small firms can now track assets and keys from GBP £20 a month, as AssetControl targets spreadsheet-based operations with browser software.

By Karen Joy Bacudo • 4 min read • Last month
TeamViewer & ServiceNow launch AI operations tie-up
Software-as-a-Service

TeamViewer & ServiceNow launch AI operations tie-up

Enterprise IT teams could cut resolution times as TeamViewer's endpoint tools join ServiceNow's AI platform for automated remediation.

By Mark Tarre • 4 min read • Last month
NetBox Labs and BlueAlly partner on network automation
Digital Transformation

NetBox Labs and BlueAlly partner on network automation

Automation projects may be easier to trust as BlueAlly adopts NetBox Labs' infrastructure data platform across customer deployments.

By Mark Tarre • 4 min read • Last month
Most NHS trusts lack digital experience monitoring
Digital Transformation

Most NHS trusts lack digital experience monitoring

Operational blind spots are hampering efforts to cut waiting times, as 85% of trusts cannot monitor staff digital experience, Apogee found.

By Sofiah Nichole Salivio • 4 min read • Last month
Australian workers want human oversight for AI autonomy
Robotics

Australian workers want human oversight for AI autonomy

Most Australian staff are happy with AI as an assistant, but 64% want a human involved before it acts independently.

By Mark Tarre • 4 min read • Last month
Komodor adds AI memory to its site reliability platform
Software-as-a-Service

Komodor adds AI memory to its site reliability platform

Operations teams can now feed earlier incidents into Komodor's AI agent, helping it avoid repeat mistakes in complex cloud-native systems.

By Sean Mitchell • 4 min read • Last month
Ondaro promotes three to vice president in ServiceNow shift
Software-as-a-Service

Ondaro promotes three to vice president in ServiceNow shift

As ServiceNow projects grow more complex, Ondaro has split consulting, delivery and portfolio governance under three senior leaders.

By Sofiah Nichole Salivio • 4 min read • Last month
AI shifts focus to governance across enterprise security
Software-as-a-Service

AI shifts focus to governance across enterprise security

Boards now face rising pressure to govern AI agents and multiple tools as enterprises embed the technology across security, CX and IT.

By Sofiah Nichole Salivio • 4 min read • Last month