ticketing stories
Guest service at Merlin's attractions has improved sharply, with issue resolution rising to 95% after an AI platform was rolled out.
Visitors should see faster help and fewer repeat calls as Merlin links bookings, support and follow-up across 140 attractions worldwide.
Retailers could cut setup time for AI shopping tools, as Anthropic's blueprint targets quicker deployment and tighter control over checkout flows.
The agreement will help the new franchise competition build fan apps, ticketing and data tools from launch across Ireland, Scotland and the Netherlands.
Businesses will pay only for closed support cases under Zendesk's new model, as the software group ties AI automation to human fallback.
Support teams can now handle device context and remediation in one place as PDQ widens its Windows and macOS management tools.
IT teams can now handle Mac and Windows vulnerabilities in one workflow, while support agents gain ticketing links that cut manual lookups and errors.
Expansion in Europe and the Americas is now a priority as Aurionpro adds a senior transit executive to drive growth beyond its home market.
Supporters want tailored journeys over stadium spectacle at the 2030 FIFA World Cup, as 40% backed personalisation in Designit's survey.
Streaming, ticketing and live analytics at the expanded tournament are straining the unseen power systems that keep matches online and broadcast.
Australian organisers could gain a single event system as Leap folds Ticketbooth into its APAC push, adding apps, analytics and marketing tools.
Travellers on Flix services in 21 markets can now spread ticket costs over time as Klarna rolls out across Europe and the US.
A shared data platform is now helping Sunderland link match preparation, fan engagement and sales, as clubs chase better decisions and growth.
The hire strengthens Intersection's push into in-person marketing as brands shift budgets towards experiential campaigns across major US cities.
Passenger losses have prompted a review of Gisborne's routes, stops and school services after bus use fell 16% in six months.
Mid-market customers in Australia could see faster fixes and fewer tickets as blueAPACHE folds ControlUp ONE into its managed services.
The tie-up could help card issuers approve more genuine online purchases, while reducing costly false declines and chargebacks across eCommerce.
Broadening its appeal beyond consumer banking, the lender has surpassed 6 million monthly users as digital adoption accelerates in Uzbekistan.
The rebrand aims to sharpen the group's identity as it pursues a 10,000-strong global workforce across businesses from software to property.
Reliable Wi-Fi and cyber security helped organisers keep broadcasts, ticketing and fan services running at the U.S. Open.
