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NiCE World 2026 aims to push AI beyond pilot trials
Software-as-a-Service

NiCE World 2026 aims to push AI beyond pilot trials

Executives will hear how AI can move from pilots to live customer service operations as NiCE gathers more than 2,500 attendees in Orlando.

By Sean Mitchell • 4 min read • Last month
Travelport, Cognizant & Anthropic team up on AI bookings
Digital Transformation

Travelport, Cognizant & Anthropic team up on AI bookings

The tie-up aims to cut manual booking work and speed travel software delivery as AI chat tools reshape how trips are planned and sold.

By Sean Mitchell • 4 min read • Last month
AI in crisis communications: why route knowledge beats the next new tool
Agricultural Technology

AI in crisis communications: why route knowledge beats the next new tool

Businesses risk wasting AI spend unless they map workflows first, as routing knowledge matters more than buying yet another tool.

By Dwayne Alexander • 6 min read • Mon, 1st Jun 2026
Azira launches location intelligence product for brands
Data Protection

Azira launches location intelligence product for brands

Brands and agencies can now track footfall trends with cleansed, fraud-checked data across more than 940,000 venues in North America.

By Joseph Gabriel Lagonsin • 3 min read • Sat, 30th May 2026
Anthropic launches Claude Opus 4.8 with new controls
Enterprise Resource Planning

Anthropic launches Claude Opus 4.8 with new controls

Users can now dial up reasoning or speed in Claude, as Anthropic keeps Opus 4.8 at the same price and cuts fast-mode costs.

By Sean Mitchell • 4 min read • Sat, 30th May 2026
DataHub Cloud v1 aims to boost analytics agent accuracy
Data Analytics

DataHub Cloud v1 aims to boost analytics agent accuracy

Enterprises could see fewer wrong answers from analytics tools as DataHub Cloud v1 adds trusted context to agents such as Databricks Genie.

By Sean Mitchell • 4 min read • Sat, 30th May 2026
Mailchimp launches Analytics AI & expands integrations
Data Protection

Mailchimp launches Analytics AI & expands integrations

Paid Mailchimp users worldwide can now query campaign performance in plain language as the platform adds Analytics AI and broader app links.

By Karen Joy Bacudo • 4 min read • Sat, 30th May 2026
Anthropic releases Claude Opus 4.8 with broad gains
DevOps

Anthropic releases Claude Opus 4.8 with broad gains

The update is being pitched as a broader step up for professional users, with gains reported in accuracy, speed and reliability across tasks.

By Mark Tarre • 4 min read • Fri, 29th May 2026
QSIC launches dashboard for in-store ad performance
Digital Signage

QSIC launches dashboard for in-store ad performance

Retailers can now tie in-store ads to sales in real time, as QSIC seeks to make supermarket media easier to measure and buy.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 29th May 2026
Zendesk names Tifenn Dano Kwan as Chief Marketing Officer
Software-as-a-Service

Zendesk names Tifenn Dano Kwan as Chief Marketing Officer

The hire underscores Zendesk's push to turn surging AI bookings into revenue, with demand set to top USD $400 million next year.

By Sofiah Nichole Salivio • 4 min read • Thu, 28th May 2026
AWS launches agentic shopping assistant for retailers
Digital Transformation

AWS launches agentic shopping assistant for retailers

Retailers could deploy branded AI shopping assistants in about 60 days, as AWS opens Amazon-tested technology to external merchants.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 28th May 2026
Why you need to treat your fulfilment strategy like a marketing campaign
Digital Transformation

Why you need to treat your fulfilment strategy like a marketing campaign

Retailers could lift margins by testing shipping rules live, rather than relying on spreadsheets and guesswork to decide how orders are routed.

By Jarryd Zankovic • 5 min read • Thu, 28th May 2026
ClickHouse launches AI agents as ARR tops USD $250m
Data Analytics

ClickHouse launches AI agents as ARR tops USD $250m

The launch underscores rising demand for low-latency AI analytics as the company's cloud revenue climbs past USD $250 million in annual run-rate.

By Mark Tarre • 4 min read • Thu, 28th May 2026
EasyPicky & Pitcher team up for shelf data workflow
Software-as-a-Service

EasyPicky & Pitcher team up for shelf data workflow

Field teams can now act on shelf problems during store visits as EasyPicky's video analysis feeds Pitcher's sales workflow for consumer goods makers.

By Sofiah Nichole Salivio • 4 min read • Thu, 28th May 2026
Lütke, MacDonald: AI will create jobs in T.O we can't foresee
Robotics

Lütke, MacDonald: AI will create jobs in T.O we can't foresee

Toronto could soon see driverless vehicles on its streets as Uber pushes for federal rules and partners to launch them locally.

By Jake MacAndrew • 4 min read • Thu, 28th May 2026
Brightcove launches AI tools for video ad targeting
Brightcove

Brightcove launches AI tools for video ad targeting

Media groups could boost ad yields as new scene-level targeting and automated break suggestions aim to improve brand safety and cut manual work.

By Sofiah Nichole Salivio • 4 min read • Thu, 28th May 2026
Google Canada launches AI professional certificate
Data Analytics

Google Canada launches AI professional certificate

Canadian employers are increasingly demanding AI skills, with Google's new course aimed at helping workers meet that expectation in under 10 hours.

By Sean Mitchell • 5 min read • Wed, 27th May 2026
BDC report: Venture capital gaps are 'sovereignty issue'
Data sovereignty

BDC report: Venture capital gaps are 'sovereignty issue'

Foreign backers now supply up to 90% of capital in Canada's biggest venture rounds, widening concerns over ownership and economic sovereignty.

By Jake MacAndrew • 3 min read • Wed, 27th May 2026
Pattern launches Pi AI engine for eCommerce brands
Data Analytics

Pattern launches Pi AI engine for eCommerce brands

The platform gives brands real-time, audited automation across marketplaces, with human approval required for some actions and millions already completed.

By Sean Mitchell • 4 min read • Tue, 26th May 2026