Chatbots stories
Manhattan Associates enhances its Active Omni platform with AI to speed up customer service and support Tap to Pay via iPhone in stores across retail settings.
Retailers are adopting agentic AI to overcome outdated systems, enabling smarter, faster eCommerce that meets modern consumer demands for personalised digital experiences.
Over 40% of agentic AI projects are predicted to be cancelled by 2027 due to costs, unclear value, and risk issues, finds Gartner research.
KPMG has launched Workbench, an AI platform powered by Microsoft Azure, aiming to transform client services with multi-agent intelligence and secure data control.
AI agents will transform retail loyalty by acting as personal concierges, optimising offers, and demanding trust and transparency in shopping experiences.
Cisco exceeded USD $1 billion in AI infrastructure orders for hyperscale data centres a quarter early, unveiling new tools to boost AI-ready enterprise networks.
Pegasystems launches Pega Agentic Process Fabric to unify AI agents and automate customer journeys seamlessly across enterprises by 2025 Q3.
Qualtrics president Brad Anderson urges firms to harness agentic AI to enhance genuine human connections in customer and employee experiences or risk falling behind.
AI is transforming contact centres in Australia and New Zealand, with 98% adopting it, but human skills and trust remain crucial for success.
AI is set to revolutionise business workflows, with chatbots enhancing automation, collaboration, and compliance, making AI accessible to all firms.
Red Hat launches Advanced Developer Suite on OpenShift, enhancing developer productivity, AI integration, and application security with new tools and templates.
Businesses must build trust in conversational AI by setting clear goals, ensuring transparency, reducing bias, and continuously improving customer interactions.
OpenAI's deep research, powered by the o3 model, independently synthesises research, performing in minutes tasks that take humans hours.
OnBuy harnesses AI to boost growth and return GBP £15m yearly to customers, emphasising cautious, customer-focused adoption in online retail's AI journey.
Fake pharmacies and AI-powered scams surge in UK cyber threats, with over 5,000 bogus sites and a 340% rise in financial scams targeting users.
A survey of 1,000 Australians reveals risky password reuse and widespread distrust of AI agents in digital experiences, raising cyber security concerns.
Nvidia's CEO calls AI agents a multi-trillion-dollar opportunity, highlighting their potential to transform tech with autonomy and emotional intelligence.
UiPath's Feiran Hao reveals why businesses let AI recommend but reserve final decisions for humans, as agentic AI tools still evolve in automation.
Right2Drive has launched an AI-driven tool to boost Australian drivers' awareness of road safety laws, accident claims, and legal rights for improved safety and understanding.
RCS messaging in the UK has surged 65% in 2024, boosted by Apple iOS support and AI, as brands enhance customer engagement with richer, interactive chat tools.
