Chatbots stories
Global spending on artificial intelligence (AI) is set to double by 2024, reaching $110 billion, according to research firm IDC.
Every tool has a purpose, and with the latest integration users can now maximise productivity by choosing the right meeting solution for the task at hand.
Companies are leveraging digital technologies in the supply chain to create new disruptive product offerings, services and business models.
Enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers.
A wave of innovation is impacting every aspect of the legal profession, as the sector becomes more client-centred and future-focused.
The pandemic has accelerated digital transformation, with businesses investing in automation to cut costs and increase efficiency, says new research.
COVID-19 is causing a decline in worldwide banking and securities IT spending in 2020, but a rebound is expected in 2021, says Gartner.
Microsoft Inspire kicks off with major announcements across Azure, Microsoft 365, business apps, security, enablement, and sustainability.
Despite the COVID-19 pandemic, over 30% of Australian and New Zealand businesses plan to increase budgets for AI in 2020, says IDC report.
Almost all products/solutions categories are expected to witness reduced demand in 2020, as compared to the high growth projections before the outbreak.
Technology has long been feared as a job-stealer, but new tech like AI and automation can actually improve work conditions for employees.
Australians turn to chatbots and messaging apps like WhatsApp and Facebook Messenger for customer service as COVID-19 sparks an unprecedented surge in usage.
Microsoft partners with Workday to bring Workday Adaptive Planning to Azure cloud, enhancing productivity and collaboration for customers.
Amazon Web Services and Slack unveil a multi-year partnership to enhance enterprise collaboration, integrating AWS's cloud tools directly into Slack's platform.
RSM Australia has launched RAMI, an AI chatbot designed to help users navigate complex COVID-19 financial stimulus packages, offering 24/7 support.
The company recently launched Smart Answers for chatbots and virtual assistants to avoid poor CX and long waiting times.
A New Zealand-made virtual vet nurse named Sophie, developed by tech firm Ambit, launches free of charge to support struggling vet clinics amidst COVID-19.
AI-driven digital employees are revolutionising customer engagement as companies adapt to post-pandemic demands, cutting costs and boosting satisfaction.
APAC IT vendors have a significant revenue growth opportunity in digital transformation post-COVID-19, says GlobalData. Increased digital adoption expected.
Australian IT MSPs can leverage external data to enhance AI tools, ensuring they stay competitive in the booming AI landscape despite low internal data volumes.
