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Chatbots stories

8x8 launches AI Routing for broader customer service
Software-as-a-Service

8x8 launches AI Routing for broader customer service

Customer queries can now be directed to experts beyond the contact centre, as 8x8's new tool uses data to match issues in real time.

By Mark Tarre • 4 min read • Thu, 25th Jun 2026
Dify flaws expose cross-tenant AI data, Zafran says
Application Security

Dify flaws expose cross-tenant AI data, Zafran says

Users of Dify's cloud service could have had private chats and files exposed after Zafran Security disclosed four flaws in the AI platform.

By Mark Tarre • 4 min read • Thu, 25th Jun 2026
Backbase buys Kasisto to bolster banking AI platform
Software-as-a-Service

Backbase buys Kasisto to bolster banking AI platform

Banks could gain a single AI system for customer requests, as Backbase folds Kasisto's tools into its software and boosts its US reach.

By Karen Joy Bacudo • 3 min read • Thu, 25th Jun 2026
AI-native telco accelerator launched to speed deployment
Digital Transformation

AI-native telco accelerator launched to speed deployment

A new benchmark and shared guidance aim to help telecom operators turn scattered AI pilots into large-scale deployments across their networks.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 24th Jun 2026
Meta launches AI tools for advertisers & businesses
Customer Experience

Meta launches AI tools for advertisers & businesses

Marketers could save time and reach more customers as Meta expands AI across ad creation, creator discovery and WhatsApp sales chats.

By Regine Laguilles • 4 min read • Wed, 24th Jun 2026
Twilio voice AI builds Guinness price index across pubs
Digital Transformation

Twilio voice AI builds Guinness price index across pubs

Thousands of pub prices were gathered by automated calls, showing how voice AI can do large-scale field research beyond chatbots.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 23rd Jun 2026
Fullstory launches AI tools to analyse user activity
Software-as-a-Service

Fullstory launches AI tools to analyse user activity

The launch aims to let firms spot user and employee problems faster, cutting manual analysis and speeding fixes for faults and bottlenecks.

By Sofiah Nichole Salivio • 4 min read • Sat, 20th Jun 2026
Zendesk contact centre voice passes 100 contact centers customers
Software-as-a-Service

Zendesk contact centre voice passes 100 contact centers customers

High call volumes and stalled omnichannel upgrades are driving firms to Zendesk's AI voice tools, which secured 100 sales opportunities in a year.

By Sean Mitchell • 4 min read • Fri, 19th Jun 2026
Salesforce buys Fin in USD $3.6bn AI customer service deal
Software-as-a-Service

Salesforce buys Fin in USD $3.6bn AI customer service deal

The purchase strengthens Salesforce's push into automated support as it seeks to widen Agentforce's reach and prove AI can cut service costs.

By Mark Tarre • 4 min read • Fri, 19th Jun 2026
The parent's guide to AI: Risks, benefits and safety
Data Protection

The parent's guide to AI: Risks, benefits and safety

Parents are being urged to talk to children about AI use, as chatbots can aid homework but also expose them to misinformation and privacy risks.

By David Shilovsky • 4 min read • Thu, 18th Jun 2026

Stories from Other Regions

Chatbots stories

Elsevier adds StudyFinder AI to ClinicalKey Student
eLearning

Elsevier adds StudyFinder AI to ClinicalKey Student

Medical students in the UK, Australia and New Zealand will now get AI search with citations, as publishers try to curb unverified answers.

By Mark Tarre • 4 min read • Fri, 26th Jun 2026
aKillion & Subtext launch AI texting tool for campaigns
Marketing Technologies

aKillion & Subtext launch AI texting tool for campaigns

Campaigns could gain faster voter engagement as aKillion and Subtext's new AI texting platform turns inbound messages into managed conversations.

By Sean Mitchell • 4 min read • Fri, 26th Jun 2026
ArvatoConnect appoints new leaders as AI reshapes service
Digital Transformation

ArvatoConnect appoints new leaders as AI reshapes service

UK regulated firms are rethinking customer service as AI cuts routine work and pushes more complex queries back to human teams.

By Sofiah Nichole Salivio • 4 min read • Thu, 25th Jun 2026
HiBob launches Slack integration for HR data access
Software-as-a-Service

HiBob launches Slack integration for HR data access

Employees can now query HR records in Slack, as HiBob says workforce data will help AI agents make better workplace decisions.

By Sofiah Nichole Salivio • 4 min read • Tue, 23rd Jun 2026
UK business travellers embrace shadow AI for trips
Customer Relationship Management

UK business travellers embrace shadow AI for trips

Unapproved AI use is widening a security and compliance gap, with 75% of UK business travellers saying they would use shadow tools for work trips.

By Sean Mitchell • 4 min read • Fri, 19th Jun 2026
Only 10% of Australian workers say AI runs core processes
Digital Transformation

Only 10% of Australian workers say AI runs core processes

Most firms are still trialling AI at the edges, leaving executives under pressure to prove productivity gains from technology spend.

By Mark Tarre • 5 min read • Tue, 16th Jun 2026
Allianz Retire+ launches AI assistant for advisers
Digital Transformation

Allianz Retire+ launches AI assistant for advisers

Financial advisers may soon get quicker answers on retirement income products as Allianz Retire+ tests Ada for compliant support.

By Sofiah Nichole Salivio • 4 min read • Tue, 16th Jun 2026