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Conversational AI Stories - Page 18

Global Stories

Conversational AI stories

AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
OpenAI unveils GPT-5.3 Instant with fewer refusals
Marketing Technologies

OpenAI unveils GPT-5.3 Instant with fewer refusals

OpenAI unveils GPT-5.3 Instant, promising smoother, more direct ChatGPT conversations, fewer refusals and improved accuracy on web-sourced facts.

By Mark Tarre • 3 min read • Wed, 4th Mar 2026
Privacy-first AI smart glasses run models on-device
Wearables

Privacy-first AI smart glasses run models on-device

Brilliant Labs' Halo glasses will run vision and voice AI on-device via partners Neuphonic and TheStage AI, promising faster, more private wearables.

By Mark Tarre • 4 min read • Tue, 3rd Mar 2026
Netskope launches NewEdge AI Fast Path to cut latency
Firewalls

Netskope launches NewEdge AI Fast Path to cut latency

Netskope unveils NewEdge AI Fast Path to speed secure enterprise traffic to major AI clouds, cutting latency for chatbots and agents.

By Sean Mitchell • 4 min read • Mon, 2nd Mar 2026
Linnworks report links retail growth to ops maturity
Software-as-a-Service

Linnworks report links retail growth to ops maturity

Linnworks report finds mid-market retail growth closely tied to operational maturity, automation, AI use and stronger multichannel logistics.

By Kaleah Salmon • 3 min read • Fri, 27th Feb 2026
Infobip unveils AgentOS to power AI-first customer service
Unified Communications

Infobip unveils AgentOS to power AI-first customer service

Infobip launches AgentOS, an AI orchestration layer unifying customer data and channels so autonomous agents can manage and personalise service.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026
Sinch unveils AI agent tools for customer engagement
Unified Communications

Sinch unveils AI agent tools for customer engagement

Sinch unveils AI agent tools to orchestrate customer interactions across messaging, email and voice, promising flexible, channel-agnostic deployment.

By Mark Tarre • 4 min read • Fri, 27th Feb 2026
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Unified Communications

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow debuts Autonomous Workforce and EmployeeWorks, promising AI “specialists” that autonomously resolve most employee IT requests.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 27th Feb 2026
Saviynt adds Amazon Q AI tools to boost identity risk
Hybrid Cloud

Saviynt adds Amazon Q AI tools to boost identity risk

Saviynt taps Amazon Q to add conversational AI and deeper cross-app risk context, helping identity teams automate investigations and fixes.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Feb 2026
Forward Networks targets Japan with AI-led expansion
Firewalls

Forward Networks targets Japan with AI-led expansion

Forward Networks enters Japan with its digital twin and AI tools as enterprises seek stronger network assurance, security and compliance.

By Shannon Williams • 3 min read • Fri, 27th Feb 2026
ServiceNow unveils Autonomous Workforce & EmployeeWorks
Software-as-a-Service

ServiceNow unveils Autonomous Workforce & EmployeeWorks

ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 27th Feb 2026
Oura unveils AI health model tailored to women's needs
Generative AI

Oura unveils AI health model tailored to women's needs

Oura launches an AI health model tailored to women, blending medical insight with Oura Ring data to support users through life stages.

By Mark Tarre • 4 min read • Fri, 27th Feb 2026
AI is rewriting the B2B marketing playbook for CIOs, CTOs & CMOS
Data Analytics

AI is rewriting the B2B marketing playbook for CIOs, CTOs & CMOS

AI assistants are reshaping B2B discovery, forcing CIOs, CTOs and CMOs to rebuild content for zero‑click, conversational buying journeys.

By James Foote • 4 min read • Thu, 26th Feb 2026
Awin unveils tools to speed affiliate campaign setup
Robotic Process Automation

Awin unveils tools to speed affiliate campaign setup

Awin launches Campaign Builder and smarter partner recommendations to slash affiliate setup times and sharpen performance reporting.

By Sean Mitchell • 3 min read • Thu, 26th Feb 2026

Stories from Other Regions

Conversational AI stories

Chaty links AI voice receptionist with ROLLER bookings
Digital Transformation

Chaty links AI voice receptionist with ROLLER bookings

Chaty links its AI voice receptionist to ROLLER, letting attractions take bookings, payments and manage calls automatically around the clock.

By Catherine Knowles • 3 min read • Mon, 2nd Mar 2026
NFON grows AI revenues as botario deal boosts 2025
Software-as-a-Service

NFON grows AI revenues as botario deal boosts 2025

NFON posts 2025 revenue uptick to EUR €89.1 million as AI products and the botario deal lift earnings despite a shrinking seat base.

By Catherine Knowles • 3 min read • Fri, 27th Feb 2026
Carsales adds AI voice search to simplify car hunting
Digital Transformation

Carsales adds AI voice search to simplify car hunting

Carsales has added AI Voice Search to its iOS app, letting Australians find cars by speaking natural phrases, with Android to follow soon.

By Mark Tarre • 4 min read • Fri, 27th Feb 2026
ConvoZen unveils India-first multilingual AI voice stack
Unified Communications

ConvoZen unveils India-first multilingual AI voice stack

ConvoZen launches a unified multilingual AI voice stack for India, debuting Akshara and Ragini speech models tuned to real call-centre audio.

By Catherine Knowles • 5 min read • Fri, 27th Feb 2026