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Customer engagement Stories - Page 16

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Customer engagement stories

Zepz buys Pomelo to add credit cards to remittances
Fintech

Zepz buys Pomelo to add credit cards to remittances

Zepz has bought fintech Pomelo to bolt credit cards and lending onto its remittance brands, deepening its push into cross-border finance.

By Mark Tarre • 3 min read • Thu, 22nd Jan 2026
TP Link expands Kieran Vineer role across UK & Ireland
Firewalls

TP Link expands Kieran Vineer role across UK & Ireland

TP-Link has expanded Kieran Vineer's role to lead UK and Ireland distribution for its Omada business networking and VIGI surveillance ranges.

By Mark Tarre • 3 min read • Thu, 22nd Jan 2026
Tech Mahindra brand rises on global IT strength index
Digital Transformation

Tech Mahindra brand rises on global IT strength index

Tech Mahindra climbs to fourth in India and ninth globally for brand strength, as Brand Finance values its brand at USD $3.4 billion.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026
AI reshapes banks' role in Asia Pacific financial wellness
Fintech

AI reshapes banks' role in Asia Pacific financial wellness

Most APAC banks are failing to meet customers' financial wellness needs, an Adobe index finds, leaving a trust gap ripe for fintechs.

By Varun Kapoor • 5 min read • Thu, 22nd Jan 2026
SALESmanago boosts WhatsApp & AI-led eCommerce tools
Unified Communications

SALESmanago boosts WhatsApp & AI-led eCommerce tools

SALESmanago upgrades its eCommerce platform with richer WhatsApp journeys and AI-led recommendations, targeting smarter real-time engagement.

By Mark Tarre • 3 min read • Wed, 21st Jan 2026
Twilio, AEG partner to enhance live sport & ticketing
Customer Relationship Management

Twilio, AEG partner to enhance live sport & ticketing

Twilio and AEG sign a multi-year deal to power personalised fan engagement across Crypto.com Arena, LA Kings and ticketing platform AXS.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 21st Jan 2026
flydubai taps Amperity to drive data-led retail shift
Digital Transformation

flydubai taps Amperity to drive data-led retail shift

flydubai partners with Amperity to unify passenger data and accelerate a shift to modern, Offer-Order-based airline retailing.

By Sean Mitchell • 3 min read • Tue, 20th Jan 2026
OpenAI to test ads as ChatGPT Go expands across US
Software-as-a-Service

OpenAI to test ads as ChatGPT Go expands across US

OpenAI rolls out USD $8-a-month ChatGPT Go across the US and prepares to trial clearly labelled ads for free and Go users.

By Mark Tarre • 4 min read • Tue, 20th Jan 2026
Infobip refreshes leadership team with four promotions
Unified Communications

Infobip refreshes leadership team with four promotions

Infobip promotes four long-serving executives to refreshed leadership roles, adding a Chief Innovation Officer and elevating alliances to the Board.

By Catherine Knowles • 4 min read • Fri, 16th Jan 2026
Newo.ai, IONOS launch AI receptionist for small firms
Digital Transformation

Newo.ai, IONOS launch AI receptionist for small firms

Newo.ai and IONOS have launched a plug-and-play AI receptionist, promising SMEs 24/7 call handling, missed lead recovery and quick setup.

By Catherine Knowles • 3 min read • Fri, 16th Jan 2026

Stories from Other Regions

Customer engagement stories

Simwood debuts on-net AI agents for carriers, MSPs
Software-as-a-Service

Simwood debuts on-net AI agents for carriers, MSPs

Simwood launches on-net conversational AI agents for carriers and MSPs, embedding voice and WhatsApp bots directly into UCaaS networks.

By Kaleah Salmon • 3 min read • Thu, 22nd Jan 2026
Eagle Eye unveils AI platform for real-time offers
Customer Experience

Eagle Eye unveils AI platform for real-time offers

Eagle Eye has launched Personalized Promotions, an AI platform that generates real-time, one-to-one offers for millions of retail shoppers.

By Mark Tarre • 4 min read • Sat, 17th Jan 2026
Westcon lists Weblib Smart Wifi on AWS Marketplace
Software-as-a-Service

Westcon lists Weblib Smart Wifi on AWS Marketplace

Westcon-Comstor to privately list Weblib Smart Wifi tools on AWS Marketplace, widening channel access across the UK, Europe and Middle East.

By Melania Watson • 3 min read • Fri, 16th Jan 2026
Harvey to open Paris office & hire EMEA sales chief
Software-as-a-Service

Harvey to open Paris office & hire EMEA sales chief

AI platform Harvey will open a Paris office in Q2 and has hired former Canva executive Jorge Bestard as Vice President of EMEA Sales.

By Mark Tarre • 3 min read • Fri, 16th Jan 2026
Indian banks pivot loyalty points to travel experiences
Fintech

Indian banks pivot loyalty points to travel experiences

Indian banks are overhauling loyalty schemes, swapping cashback for travel, lounges and lifestyle perks to lure Gen Z and affluent cardholders.

By Karen Joy Bacudo • 4 min read • Fri, 16th Jan 2026
Fateh Rural alliance targets India's rural loyalty gap
Digital Transformation

Fateh Rural alliance targets India's rural loyalty gap

Fateh Rural forms alliance to tap India's rural loyalty gap, targeting distributor schemes in a USD $3.58 billion market by 2025.

By Sofiah Nichole Salivio • 3 min read • Fri, 16th Jan 2026
LVLY shortlisted for three Inside Retail awards 2026
Customer Experience

LVLY shortlisted for three Inside Retail awards 2026

Australian online florist LVLY is shortlisted in three customer service and online retail categories at the 2026 Inside Retail awards.

By Sean Mitchell • 3 min read • Fri, 16th Jan 2026
AI & value reshape 2026 guest engagement in hospitality
Data Analytics

AI & value reshape 2026 guest engagement in hospitality

AI-driven personalisation and shifting notions of value will set the pace for hospitality guest engagement in 2026, Paytronix predicts.

By Catherine Knowles • 5 min read • Fri, 16th Jan 2026