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Customer engagement Stories - Page 2

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Customer engagement stories

Gartner: firms shift growth to monetisation & platforms
Digital Transformation

Gartner: firms shift growth to monetisation & platforms

Large firms are increasingly squeezing more revenue from existing assets as product innovation loses edge to copycat rivals and tighter capital scrutiny.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Zitcha launches Snapchat integration with Officeworks
Digital Transformation

Zitcha launches Snapchat integration with Officeworks

The deal lets retailers target younger shoppers on Snapchat and tie ad spend to sales, as Officeworks tests offsite retail media.

By Mark Tarre • 4 min read • Last month
Auxia launches Agent Studio for AI marketing workflows
Software-as-a-Service

Auxia launches Agent Studio for AI marketing workflows

Marketers could cut manual campaign work as Auxia links AI agents to existing tools, after surpassing 200 billion personalisation decisions.

By Mark Tarre • 3 min read • Last month
Revolut launches AI research unit for banking models
Data Analytics

Revolut launches AI research unit for banking models

The fintech is using its 80 million customers' data to sharpen fraud checks and lending decisions as banks race to build their own AI tools.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Gallagher to unveil new security tools at GSX 2026
Digital Transformation

Gallagher to unveil new security tools at GSX 2026

Customers in Atlanta will see Gallagher's push to tie access control, perimeter security and visitor management into one platform.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Reseda Group invests in Goodbuy's local credit union push
Fintech

Reseda Group invests in Goodbuy's local credit union push

Credit unions could deepen small-business ties and member loyalty as Goodbuy's local rewards platform gains backing from Reseda Group.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Gallagher returns to Queensland with security forum
Partner Programmes

Gallagher returns to Queensland with security forum

The Brisbane event will give installers and customers direct access to Gallagher's executives and specialists on integration, critical assets and support.

By Mark Tarre • 3 min read • Last month

Stories from Other Regions

Customer engagement stories

PMT Security opens Auckland office as NZ push grows
Biometrics

PMT Security opens Auckland office as NZ push grows

The Australian security integrator is deepening its New Zealand push with local hiring after securing a major national retailer rollout and other work.

By Sean Mitchell • 4 min read • Last week
Australian firms adopt AI faster than governance rules
Document Management

Australian firms adopt AI faster than governance rules

Most firms are using AI without the rules or training to support it, leaving privacy, security and integration risks unchecked.

By Sean Mitchell • 4 min read • Last week
LG opens Singapore innovation centre for display buyers
Digital Signage

LG opens Singapore innovation centre for display buyers

Businesses can now test LG's commercial displays and software in Singapore before committing to wider roll-outs across Asia.

By Sean Mitchell • 3 min read • Last week
Sinch partners Coderra on AI messaging for Australia
Software-as-a-Service

Sinch partners Coderra on AI messaging for Australia

Australian retailers will gain automated chat support as the tie-up combines AI agents with Sinch's messaging network across multiple digital channels.

By Sean Mitchell • 3 min read • Last week
Wildfire to lead Serve First UK communications drive
Software-as-a-Service

Wildfire to lead Serve First UK communications drive

The appointment gives Serve First a sharper UK profile as it seeks to stand out in a crowded AI and customer experience software market.

By Mark Tarre • 4 min read • Last month
ShardLab joins StoreHub in payments & rewards push
Software-as-a-Service

ShardLab joins StoreHub in payments & rewards push

The tie-up gives both firms access to more than 20,000 merchant sites as they test new payments and rewards products across Asia.

By Karen Joy Bacudo • 4 min read • Last month
Singapore retailers turn customer signals into insight
Digital Transformation

Singapore retailers turn customer signals into insight

Retailers in Singapore are using AI and telco data to spot untapped audiences, cut insight time by up to 60% and sharpen decisions.

By Lawrence Lim • 6 min read • Last month
Attentive launches AI Grow to boost email sign-ups
Customer Relationship Management

Attentive launches AI Grow to boost email sign-ups

Retailers may lift sign-ups from existing traffic after beta tests showed a median 25% increase in email and SMS subscriptions.

By Joseph Gabriel Lagonsin • 4 min read • Last month
UK manufacturers see AI as key to customer loyalty
Customer Relationship Management

UK manufacturers see AI as key to customer loyalty

Cybersecurity fears remain a key hurdle as most UK manufacturers race to use AI to improve service, fulfilment and retention.

By Sofiah Nichole Salivio • 4 min read • Last month
iGoDirect names Greg Duncan to lead New Zealand push
Digital Transformation

iGoDirect names Greg Duncan to lead New Zealand push

The appointment comes as iGoDirect targets faster growth in New Zealand's expanding corporate gift card market, forecast at NZD $2.25 billion by 2028.

By Mark Tarre • 3 min read • Last month
Personetics & Plaid team up to boost bank engagement
Fintech

Personetics & Plaid team up to boost bank engagement

Banks could keep customers on their own apps more easily as Personetics and Plaid combine account data to flag savings and debt moves.

By Karen Joy Bacudo • 5 min read • Last month