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Customer engagement Stories - Page 35

Global Stories

Customer engagement stories

Personalised data & AI crucial for brands' future success
Data Analytics

Personalised data & AI crucial for brands' future success

Circana's new report reveals how brands can boost customer lifetime value through personalised commerce, leveraging data tech and predictive analytics.

By Shannon Williams • 2 min read • Fri, 2nd May 2025
Sinch named leader in Omdia CPaaS report for innovation & AI
Customer Experience

Sinch named leader in Omdia CPaaS report for innovation & AI

Sinch is named a Leader in Omdia's CPaaS 2025 report, scoring highly in innovation and go-to-market strategy with strong global customer engagement.

By Kaleah Salmon • 2 min read • Thu, 1st May 2025
Backbase unveils AI platform to boost bank efficiency & growth
Fintech

Backbase unveils AI platform to boost bank efficiency & growth

Backbase launches AI-powered Banking Platform to boost banks' growth, automate tasks and improve efficiency amid legacy tech challenges globally.

By Melania Watson • 3 min read • Wed, 30th Apr 2025
Agentic AI raises concerns over enterprise risks & value
Unified Communications

Agentic AI raises concerns over enterprise risks & value

Dan French of Consider Solutions warns that Agentic AI's risks may outweigh benefits as enterprises rush to adopt autonomous systems amid ongoing scepticism.

By Shannon Williams • 4 min read • Tue, 29th Apr 2025
FICO & dacadoo partner on life insurance risk assessment
Data Analytics

FICO & dacadoo partner on life insurance risk assessment

FICO and dacadoo partner to boost life insurance risk assessments using AI, aiming for personalised policies and faster underwriting for insurers globally.

By Sean Mitchell • 3 min read • Thu, 24th Apr 2025
ANZ firms ramp up AI agent adoption to stay competitive in 2025
Unified Communications

ANZ firms ramp up AI agent adoption to stay competitive in 2025

Australian and New Zealand firms are rapidly expanding AI agent investments, with 91% deeming it vital for staying competitive, says Cloudera survey.

By Melania Watson • 4 min read • Wed, 23rd Apr 2025
Inriver unveils new vision to guide brands in digital commerce
Customer Experience

Inriver unveils new vision to guide brands in digital commerce

Inriver unveils 'Control the Product Data Current' vision, enhancing product data accuracy and AI tools to meet evolving buying habits and market demands.

By Kaleah Salmon • 3 min read • Tue, 22nd Apr 2025
Data privacy, cost & legacy barriers slow enterprise AI
Data Analytics

Data privacy, cost & legacy barriers slow enterprise AI

Research from Cloudera reveals data privacy, legacy systems, and cost hinder global enterprise AI growth despite 96% of IT leaders planning increased adoption.

By Shannon Williams • 3 min read • Thu, 17th Apr 2025
Twilio finds RCS adoption rising among mobile industry pros
Customer Relationship Management

Twilio finds RCS adoption rising among mobile industry pros

Research from Twilio reveals that nearly half of mobile professionals have adopted Rich Communication Services, with 60% citing its positive impact on customer communications.

By Melania Watson • 3 min read • Wed, 16th Apr 2025
Sinch recognised as essential app in HubSpot ecosystem
Unified Communications

Sinch recognised as essential app in HubSpot ecosystem

Sinch has been recognised as an Essential App for HubSpot, enhancing its partnership by integrating messaging channels into HubSpot's platform for improved customer engagement.

By Sean Mitchell • 3 min read • Mon, 14th Apr 2025

Stories from Other Regions

Customer engagement stories

StarHub marks 25 years with celebrations & NBA streaming offer
Robotics

StarHub marks 25 years with celebrations & NBA streaming offer

StarHub celebrates 25 years of advancing Singapore's digital landscape with activities, prizes, and exclusive NBA streaming for customers and the community.

By Catherine Knowles • 3 min read • Wed, 30th Apr 2025
Cantarus expands CRM services with acquisition of FlexRM
Digital Transformation

Cantarus expands CRM services with acquisition of FlexRM

Cantarus acquires London-based CRM specialist FlexRM to enhance digital services for sectors including non-profits, public sector, and membership organisations.

By Catherine Knowles • 3 min read • Fri, 18th Apr 2025
Amitabh Bachchan & Ganguly debut as AI holograms in India
Digital Transformation

Amitabh Bachchan & Ganguly debut as AI holograms in India

Proto unveils interactive AI holograms of Amitabh Bachchan and Sourav Ganguly in India, enhancing fan engagement and banking experiences.

By Catherine Knowles • 4 min read • Thu, 17th Apr 2025
Exclusive: DBS bets on AI to scale customer-centric banking
Data Analytics

Exclusive: DBS bets on AI to scale customer-centric banking

DBS Bank is leveraging generative AI to enhance customer-centric banking, aiming to unlock over SGD $1 billion in value by 2024 as it embraces digital transformation.

By Sean Mitchell • 5 min read • Thu, 17th Apr 2025
StarHub achieves Cisco Premier Provider & Webex honours
Unified Communications

StarHub achieves Cisco Premier Provider & Webex honours

StarHub has earned Cisco Premier Provider Certification and Webex Contact Center Specialization, enhancing its enterprise IT and customer engagement solutions.

By Sean Mitchell • 2 min read • Wed, 16th Apr 2025
The 'Secret Tech Sauce' Behind Australian Retail Media Success
Customer Experience

The 'Secret Tech Sauce' Behind Australian Retail Media Success

Australian retailers like Metcash, Wesfarmers, and Woolworths are innovating retail media strategies, targeting earnings of AUD $30 million by 2029.

By Jonathan Reeve • 6 min read • Tue, 15th Apr 2025
DaveAI secures funding to expand AI technology globally
Customer Experience

DaveAI secures funding to expand AI technology globally

DaveAI has raised new funds in a pre-Series A round led by Inflection Point Ventures and SucSEED, aimed at enhancing its AI technology and global expansion.

By Kaleah Salmon • 3 min read • Mon, 14th Apr 2025
HubSpot unveils AI tools to boost UK team productivity
Software-as-a-Service

HubSpot unveils AI tools to boost UK team productivity

HubSpot has launched over 200 new features, including AI tools, to aid UK sales and support teams in boosting efficiency without the added complexity.

By Sean Mitchell • 3 min read • Fri, 11th Apr 2025