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Customer retention stories

The golden quarter loyalty opportunity: Why rewards matter more when consumers spend more carefully
Customer Experience

The golden quarter loyalty opportunity: Why rewards matter more when consumers spend more carefully

With UK shoppers planning GBP £17.9 billion of Golden Quarter spending, brands face tougher battles for cautious consumers' custom.

By Mrinalini Chowdhary • 5 min read • Last month
DXC names three winners of 2026 insurance invitational
Software-as-a-Service

DXC names three winners of 2026 insurance invitational

Insurers in Australia and New Zealand may gain tools for fraud checks, customer communication and injury recovery after DXC picked three startups.

By Mara Sugue • 5 min read • Last month
Business AI spending rises 406% at Revolut Business
Software-as-a-Service

Business AI spending rises 406% at Revolut Business

Companies are treating AI like a recurring operating cost, with monthly business spending up 406% and average outlay far above retail users.

By Karen Joy Bacudo • 4 min read • Last month
Databricks AI helping telcos prevent churn, predict fraud
Digital Transformation

Databricks AI helping telcos prevent churn, predict fraud

By linking customer, network and operational data, telcos can spot churn and fraud sooner, while also speeding service and support decisions.

By David Shilovsky • 6 min read • Last month
AI loyalty shift threatens retailers' direct customer ties
Customer Experience

AI loyalty shift threatens retailers' direct customer ties

Retailers could be reduced to fulfilment providers unless they use loyalty data to stay visible as shoppers turn to AI assistants.

By Sofiah Nichole Salivio • 5 min read • Last month
Qualtrics unveils XM Data and AI Platform for 2027
Data Protection

Qualtrics unveils XM Data and AI Platform for 2027

The new system aims to help businesses cut churn and protect sales as poor customer experiences put nearly USD $3 trillion at risk.

By Sofiah Nichole Salivio • 4 min read • Last month
Microsoft dramatically cut their distributors
Customer Relationship Management

Microsoft dramatically cut their distributors

Fewer, larger partners are now carrying more of the installed base, raising renewal risk and making account ownership harder to track.

By Scott Frew • 4 min read • Last month

Stories from Other Regions

Customer retention stories

Returns policy drives Australian fashion shoppers away
Digital Transformation

Returns policy drives Australian fashion shoppers away

More than half of Australian online fashion shoppers have walked away over returns terms, underscoring a costly retention risk for retailers.

By Raphael Veloso • 4 min read • Last month
Com-X named APAC finalist in 2026 MSP Titans Awards
Digital Transformation

Com-X named APAC finalist in 2026 MSP Titans Awards

The finalist nod could boost Com-X's visibility as businesses seek advisers on cyber risk, compliance and hybrid workplace technology.

By Raphael Veloso • 4 min read • Last month
First-time buyers drove Black Friday sales in Australia
Marketing Technologies

First-time buyers drove Black Friday sales in Australia

Retailers used Black Friday to win new shoppers, with first-time buyers making up 68.6% of email orders and 73.4% of SMS orders in Australia.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Mobinet deploys Plume platform for Mongolian broadband
Network Security

Mobinet deploys Plume platform for Mongolian broadband

Mongolian subscribers will get managed WiFi, security tools and parental controls free as Mobinet broadens its broadband offer beyond speed alone.

By Raphael Veloso • 4 min read • Last month
Loyalty programmes reshape Australian travel choices
Airlines

Loyalty programmes reshape Australian travel choices

Loyalty schemes are winning a bigger share of Australian travel spending as airlines, hotels and car hire firms push more personalised offers.

By Joseph Gabriel Lagonsin • 4 min read • Last month
CSI launches commercial banking suite for community banks
Fintech

CSI launches commercial banking suite for community banks

Smaller lenders risk losing commercial deposits as the new suite adds payments, cards and treasury tools to serve complex business clients.

By Karen Joy Bacudo • 4 min read • Last month
Hyperlayer launches US banking platform for multi-core banks
Software-as-a-Service

Hyperlayer launches US banking platform for multi-core banks

Banks struggling with ageing core systems may now get faster product launches, as Hyperlayer brings its middle-layer platform to the United States.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Beyond badge-scans: why tech events should be designed for trust
Software-as-a-Service

Beyond badge-scans: why tech events should be designed for trust

For enterprise tech buyers, in-person events now matter most as a way to reduce risk, build confidence and speed deals.

By Sophie Crosby • 5 min read • Last month
YouLend & Dojo hit GBP £2 billion SME funding mark
Fintech

YouLend & Dojo hit GBP £2 billion SME funding mark

More than 30,000 UK merchants have tapped the scheme as small firms struggle with cash flow and a funding gap estimated at GBP £1.6 billion to GBP £4.1 billion.

By Karen Joy Bacudo • 4 min read • Last month
Digital banking now drives customer loyalty, study finds
Data Protection

Digital banking now drives customer loyalty, study finds

Many customers would switch providers for a better online service, as banks face pressure to make digital tools more personal and secure.

By Karen Joy Bacudo • 4 min read • Last month
Australian firms lose customers to skilled role gaps
Digital Transformation

Australian firms lose customers to skilled role gaps

Customer service and revenue are taking a hit as Australian employers struggle to fill critical roles, a survey finds.

By Sean Mitchell • 5 min read • Last month