Customer service stories - Page 14

Over half of executives report deploying AI agents, driving business growth and ROI in areas like customer service and marketing, finds a Google Cloud study.

Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.

Vineet Khanna, ex-Nestlé SVP, joins FourKites' Strategic Advisory Council to advance AI-driven global supply chain innovation and sustainability.

Conversations AI, a 24/7 AI receptionist, helps SMBs manage calls and chats, boosting lead capture and cutting response times to under 30 seconds.

Zoom has integrated its AI Virtual Agent with Zoom Phone, launched Zoom Hub, and enhanced AI tools to streamline meetings and workplace collaboration worldwide.

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

Onix has acquired UJET's professional services unit to enhance AI-driven customer engagement solutions on Google Cloud across multiple industries.

NiCE to acquire Cognigy for USD $955 million, combining AI platforms to enhance global customer experience with advanced conversational AI solutions.

ChatSa launches AI Magic, enabling users to swiftly create and deploy cross-platform AI chatbots with a single text prompt, in under two minutes.

CommScope and DvSum have teamed up to launch ServAssure NXT AI, a platform combining AI and analytics to boost network monitoring and customer service efficiency.

Boost.ai launches on AWS Marketplace to help enterprises in regulated sectors adopt secure, compliant AI agents with rapid deployment and strong data protection.

Kore.ai has made its AI agent solutions available on AWS Marketplace, enabling faster deployment and streamlined procurement for enterprises across various sectors.

Zoho launches Zia LLM and an AI agent marketplace, focusing on robust data privacy and customisable business solutions across global data centres.

Jambi City partners with GHD in a pilot to replace 100,000 manual water meters with smart digital systems for better management and customer service.

Adaptive AI systems, like Amazon's Alexa Plus, learn and evolve with users in real time, promising a new era of personalised, interactive technology.

Appian has been named on FinTech Global's 2025 AIFinTech100 list for pioneering AI-driven solutions that transform banking, compliance and financial services workflows.

Agentic AI is set to revolutionise SaaS customer service by autonomously resolving 80% of common issues, transforming user experience by 2029.

NTT DATA launches a new EPAS service to enhance adoption of Salesforce's Agentforce, enabling enterprises to deploy autonomous AI agents alongside human teams.

Ericsson is revamping its Enterprise Wireless Solutions partner programme, simplifying tiers and boosting earnings, effective from 1 July 2025.