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Customer engagement stories

Okta unveils security blueprint for enterprise AI agents
Software-as-a-Service

Okta unveils security blueprint for enterprise AI agents

Okta launches AI agent security blueprint and upcoming Okta for AI Agents product to govern identity, access and kill-switch controls.

By Mark Tarre • 5 min read • Tue, 17th Mar 2026
PureFacts, Innover unite to bring AI to revenue ops
Data Analytics

PureFacts, Innover unite to bring AI to revenue ops

PureFacts and Innover Digital partner to embed AI and automation into revenue operations for asset and wealth managers in key global markets.

By Karen Joy Bacudo • 3 min read • Tue, 17th Mar 2026
Contentful expands ANZ operations with new local arm
Software-as-a-Service

Contentful expands ANZ operations with new local arm

Contentful opens an Australian arm and expands ANZ hiring, backing rising enterprise demand for composable digital experience tools.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 17th Mar 2026
Komerz buys Glassbox in deal valuing firm at USD $330m
Customer Experience

Komerz buys Glassbox in deal valuing firm at USD $330m

Komerz snaps up Glassbox in move valuing the group at USD $330m, bolstering its Creative Commerce offer across global markets.

By Mark Tarre • 3 min read • Fri, 13th Mar 2026
8x8 launches Engage globally to extend customer CX
Unified Communications

8x8 launches Engage globally to extend customer CX

8x8 rolls out Engage globally, arming frontline and specialist teams with contact centre-grade tools to unify customer experience.

By Shannon Williams • 4 min read • Fri, 13th Mar 2026
Gumloop raises USD $50m to scale workplace AI agents
Software-as-a-Service

Gumloop raises USD $50m to scale workplace AI agents

Gumloop secures USD $50m Series B to scale workplace AI agents, deepen security tools and court larger enterprise customers.

By Karen Joy Bacudo • 3 min read • Fri, 13th Mar 2026
Tineco brings steam floor cleaner roadshow to Australia
Customer Experience

Tineco brings steam floor cleaner roadshow to Australia

Tineco launches an Australian roadshow for its steam floor cleaners, with Melbourne and Sydney pop-ups and models from AUD $399 to AUD $1,499.

By Sofiah Nichole Salivio • 4 min read • Fri, 13th Mar 2026
Sinch unveils Voice Relay to power AI-driven calls
Unified Communications

Sinch unveils Voice Relay to power AI-driven calls

Sinch launches Voice Relay, linking text-based AI agents to live calls to streamline customer support on its expanded global voice network.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Mar 2026
Mitel unveils WX framework for unified workforce comms
Unified Communications

Mitel unveils WX framework for unified workforce comms

Mitel debuts WX, a role-aware, AI-enabled comms framework unifying frontline, mobile, knowledge and contact centre workers on one layer.

By Sofiah Nichole Salivio • 4 min read • Fri, 13th Mar 2026
Entrepreneurs turn to AI for efficiency, not new markets
Robotics

Entrepreneurs turn to AI for efficiency, not new markets

Entrepreneurs increasingly see AI as a tool for efficiency and cost-cutting, not a springboard to new markets or sustainability goals.

By Sean Mitchell • 5 min read • Thu, 12th Mar 2026
Legal AI firm Harvey to launch new Singapore office
Digital Transformation

Legal AI firm Harvey to launch new Singapore office

Legal AI specialist Harvey will open a Singapore office in June, deepening its APAC footprint and support for regional law firms and corporates.

By Mark Tarre • 3 min read • Thu, 12th Mar 2026

Stories from Other Regions

Customer engagement stories

EE & Samsung offer free AI masterclasses with perks
Customer Experience

EE & Samsung offer free AI masterclasses with perks

EE and Samsung launch free AI masterclasses at Westfield White City, with Galaxy AI demos and a GBP £100 voucher for attendees.

By Kaleah Salmon • 4 min read • Wed, 18th Mar 2026
New Zealand Loyalty Association launches with national study
Customer Relationship Management

New Zealand Loyalty Association launches with national study

New Zealand Loyalty Association debuts to unite brands and launches nation's most comprehensive loyalty study ahead of 2026 summit.

By Sean Mitchell • 4 min read • Tue, 17th Mar 2026
AI investment surges as firms lag on omnichannel CX
Unified Communications

AI investment surges as firms lag on omnichannel CX

AI tops CX investment plans, but few brands yet deploy proactive, predictive tools across channels, leaving omnichannel ambitions stalled.

By Mark Tarre • 4 min read • Mon, 16th Mar 2026
Indosat & Safaricom forge AI & fintech partnership
Digital Transformation

Indosat & Safaricom forge AI & fintech partnership

Indosat and Safaricom have struck an AI and fintech alliance to boost smarter networks, fraud controls and mobile money in emerging markets.

By Sofiah Nichole Salivio • 4 min read • Mon, 16th Mar 2026
Experian launches postcode credit score app in ChatGPT
Data Protection

Experian launches postcode credit score app in ChatGPT

Experian launches a postcode-based credit score comparison app inside ChatGPT, aiming to boost transparency and engagement among UK users.

By Sofiah Nichole Salivio • 3 min read • Sat, 14th Mar 2026
TD SYNNEX & SAS unveil Viya partner lab for Europe
Virtualisation

TD SYNNEX & SAS unveil Viya partner lab for Europe

TD SYNNEX and SAS launch a European SAS Viya demo environment to speed AI prototypes, cut setup costs and shorten partner sales cycles.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026
Elula names Andrew Phillips as new Chief Revenue Officer
Hyperscale

Elula names Andrew Phillips as new Chief Revenue Officer

Elula hires Andrew Phillips as chief revenue officer to drive sales, partnerships and growth across its expanding AI-led financial services push.

By Karen Joy Bacudo • 3 min read • Thu, 12th Mar 2026