Customer service stories - Page 17
Pegasystems unveils new AI-enhancing Pega Agent Experience
Fri, 14th Feb 2025
#
digital transformation
#
rpa
#
ai
Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.
Exclusive: Babeltext aims to break language barriers in global messaging
Wed, 12th Feb 2025
#
martech
#
commerce systems
#
wechat
Babeltext launches an AI-driven messaging platform aimed at breaking language barriers, enabling real-time communication in 195 languages for global users.
WatchGuard joins AWS ISV Accelerate Program for growth
Tue, 11th Feb 2025
#
firewalls
#
endpoint protection
#
hyperscale
WatchGuard Technologies has joined the Amazon Web Services ISV Accelerate Program to enhance its global cybersecurity offerings via the AWS Marketplace.
Freshworks appoints Subramanian to lead product management
Wed, 5th Feb 2025
#
crm
#
data protection
#
cx
Freshworks has appointed Venki Subramanian as Senior Vice President of Product Management for Customer Experience, aiming to enhance its offerings for over 68,000 clients.
Responsible AI: Managing ethical and regulatory risks while using AI to accelerate growth
Tue, 3rd Dec 2024
#
physical security
#
data privacy
#
ai
AI is projected to boost Australia's economy by 40% and add AUD $600 billion by 2030, yet concerns over data privacy and ethical risks are rising.
Salesforce introduces Industries AI to revolutionise sectors
Thu, 12th Sep 2024
#
edutech
#
digital transformation
#
martech
Salesforce unveils Industries AI to streamline business processes in healthcare, automotive, and finance sectors, offering customisable, secure AI solutions.
Endava expands partnership with Google Cloud across APAC
Wed, 19th Jun 2024
#
genai
#
ai
#
healthtech
Endava has expanded its partnership with Google Cloud to offer tailored AI, cloud modernisation, and app migration services across Australia, New Zealand, and Southeast Asia.
Kinetic IT named Australia's Best Managed Company for third year
Thu, 28th Mar 2024
#
deloitte
#
customer service
#
strategy
Australian tech solutions provider, Kinetic IT, secures title of 'Australia's Best Managed Company' for the third successive year, showcasing unwavering industry performance.
Online helpdesk spreads satisfaction in NZ - Updated
Wed, 1st Feb 2012
#
customers
#
support
#
zendesk
New Zealand tops Zendesk's global customer satisfaction poll at 95%, while the French lag at 57%. Now, a new charity-linked plan boosts philanthropy.