CMOtech Canada - Technology news for CMOs & marketing decision-makers
Canada

Digital Engagement Stories - Page 7

Global Stories

Digital Engagement stories

Digital experience can make or break brand relationships with customers
Apps

Digital experience can make or break brand relationships with customers

Pandemic spikes digital service reliance; brands warned—flawless app experience now crucial for consumer loyalty.

By Staff Writer • 2 min read • Fri, 23rd Jul 2021
Video: 10 Minute IT Jams - Who is Enlighten Designs?
Customer Relationship Management

Video: 10 Minute IT Jams - Who is Enlighten Designs?

Enlighten Designs CEO Damon Kelly discusses the company's business journey and vision for the future of web design in TechDay interview. #webdesign.

By Nick Forrester • 6 min read • Fri, 25th Sep 2020
'Old tech' may be holding back businesses & employees during COVID-19
Digital Engagement

'Old tech' may be holding back businesses & employees during COVID-19

92% of execs stress engagement, yet only 66% see 'highly engaged' staff, finds Harvard study on workforce loyalty.

By Sara Barker • 3 min read • Mon, 31st Aug 2020
Webinar: The role of technology in making (or breaking) employee engagement
Digital Engagement

Webinar: The role of technology in making (or breaking) employee engagement

Employee engagement equals better productivity, loyalty, and customer satisfaction – and it's critical to an organisation's success.

By Sara Barker • 3 min read • Wed, 22nd Jul 2020
Why humanising the customer experience is key to business success
Customer Relationship Management

Why humanising the customer experience is key to business success

Retailers in Australia must focus on delivering exceptional customer experiences in order to succeed in the competitive market.

By Staff Writer • 3 min read • Tue, 30th Apr 2019
Gartner's four musts for digital customer service
Customer Relationship Management

Gartner's four musts for digital customer service

Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.

By Ben Moore • 3 min read • Wed, 13th Feb 2019
Why governments should invest in citizen engagement platforms
Government

Why governments should invest in citizen engagement platforms

The Australian government is urged to invest in Citizen Engagement Platforms to close the digital gap, improve public trust, and streamline services.

By Leigh Brady • 4 min read • Mon, 20th Aug 2018
Aussie software insights firm scores lucrative deal with Brazilian shopping centre group
Data Analytics

Aussie software insights firm scores lucrative deal with Brazilian shopping centre group

Australian software insights company Skyfii has scored a five-year contract with a Brazilian shopping centre group.

By Sara Barker • 2 min read • Tue, 31st Jan 2017
The six steps to discovering the X factors in the employee experience
Digital Engagement

The six steps to discovering the X factors in the employee experience

Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.

By Sara Barker • 3 min read • Thu, 20th Oct 2016
Is virtual reality ruining our society?
AR, VR & Metaverse

Is virtual reality ruining our society?

Virtual Reality: Innovative or isolative? Debating if technological convenience may erode societal value in face-to-face interactions.

By Sean Mitchell • 2 min read • Wed, 17th Aug 2016
Exclusive: Qlik's Sharryn Napier talks employee empowerment through data analytics
Data Analytics

Exclusive: Qlik's Sharryn Napier talks employee empowerment through data analytics

Qlik's Sharryn Napier says companies need to promote data literacy in the workplace to keep up with technology.

By Sara Barker • 4 min read • Wed, 17th Aug 2016
'Digital experience' can make or break Kiwi customer satisfaction
Customer Relationship Management

'Digital experience' can make or break Kiwi customer satisfaction

Digital performance has been cited by SAP research as being the dealmaker or dealbreaker to an organisation's digital performance.

By Sara Barker • 3 min read • Mon, 11th Jul 2016
Employee engagement the secret to business success
Data Analytics

Employee engagement the secret to business success

Investing in employee engagement is crucial for success, says survey by Qualtrics. Regular pulse surveys are key.

By Catherine Knowles • 3 min read • Fri, 3rd Jun 2016
Finding a solution to the problem that's costing ANZ businesses billions
Customers

Finding a solution to the problem that's costing ANZ businesses billions

With 14.3 million people currently employed in ANZ, unnecessary admin tasks creates a potential $61bn opportunity cost annually to organisations.

By Catherine Knowles • 4 min read • Tue, 31st May 2016
Genesys omnichannel solution delivers big ROI, study shows
Customer Relationship Management

Genesys omnichannel solution delivers big ROI, study shows

Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.

By Catherine Knowles • 2 min read • Mon, 22nd Feb 2016

Stories from Other Regions

Digital Engagement stories

Survey: Only 22% of Australian small businesses are digitally engaged
Marketing Technologies

Survey: Only 22% of Australian small businesses are digitally engaged

Australian small businesses are missing their chance to use technology to grow their businesses according to a new survey.

By Heather Wright • 2 min read • Mon, 4th Apr 2016
Synchrony Global and WalkMe expand APAC partnership
Human Capital Management

Synchrony Global and WalkMe expand APAC partnership

Synchrony Global and WalkMe have partnered up with the aim of improving employee engagement by simplifying enterprise applications.

By Catherine Knowles • 2 min read • Thu, 31st Mar 2016
Connected Learning Advisory to host digital tech events this April
EduTech

Connected Learning Advisory to host digital tech events this April

The Connected Learning Advisory has announced it will run a one-day professional support workshop for teachers around New Zealand this April.

By Catherine Knowles • 2 min read • Wed, 23rd Mar 2016