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Digital Engagement Stories - Page 6

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Digital Engagement stories

Consumer concern over posthumous digital identity theft grows
Physical Security

Consumer concern over posthumous digital identity theft grows

A Kaspersky survey reveals 61% of consumers fear posthumous digital identity theft, highlighting ethical concerns and privacy issues in the digital age.

By Catherine Knowles • 3 min read • Thu, 29th Aug 2024
Deputy launches Shift Pulse+ to boost worker engagement & insight
Human Capital Management

Deputy launches Shift Pulse+ to boost worker engagement & insight

Deputy boosts HR suite with Shift Pulse+ upgrade, enhancing employee engagement and sentiment insights to tackle staffing and retention challenges.

By Catherine Knowles • 3 min read • Mon, 15th Jul 2024
Salesforce enhances Service Cloud for unified customer care
Marketing Technologies

Salesforce enhances Service Cloud for unified customer care

Salesforce enhances Service Cloud with new features to unify data across digital channels, providing a seamless, personalised customer experience through their Einstein 1 Platform.

By Tom Raynel • 3 min read • Fri, 24th May 2024
AI seen as key to tackling customer churn in Australian firms
Unified Communications

AI seen as key to tackling customer churn in Australian firms

Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.

By Catherine Knowles • 3 min read • Fri, 24th May 2024
The ABCs of top 2024 trends For digital experience success
Data Analytics

The ABCs of top 2024 trends For digital experience success

Integrating these trends into your digital CX this year is a strategic imperative to future-proof your brand and ensure success in the months ahead.

By Albert Nel • 4 min read • Tue, 30th Jan 2024
'Data Never Sleeps': Domo's annual report reveals escalating online activity
Unified Communications

'Data Never Sleeps': Domo's annual report reveals escalating online activity

Domo's 11th 'Data Never Sleeps' report reveals skyrocketing dynamics of online interaction, driven by innovation in entertainment and commerce.

By Kaleah Salmon • 3 min read • Wed, 20th Dec 2023
Westcon-Comstor launches PartnerCentral in eight new Asian markets
Digital Engagement

Westcon-Comstor launches PartnerCentral in eight new Asian markets

Westcon-Comstor has expanded its online marketplace, PartnerCentral, to eight additional Asian markets, offering multi-vendor hybrid solutions.

By Kaleah Salmon • 3 min read • Tue, 12th Dec 2023
NICE acquires LiveVox, bolstering customer experience with AI integration
Customer Experience

NICE acquires LiveVox, bolstering customer experience with AI integration

NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.

By Sean Mitchell • 2 min read • Thu, 5th Oct 2023
Adobe unveils world's first content supply chain solution
Customer Experience

Adobe unveils world's first content supply chain solution

Connecting Adobe Experience Cloud with Adobe Creative Cloud, the end-to-end solution, empowers brands to plan, produce, and deliver more content in less time.

By Gaurav Sharma • 4 min read • Thu, 23rd Mar 2023
Engaging technologies key to successful hybrid work environment
Marketing Technologies

Engaging technologies key to successful hybrid work environment

Adobe's Future of Time Report 2022 shows that engaging technologies are key to a successful hybrid work environment.

By Ryan Morris-Reade • 4 min read • Thu, 7th Apr 2022
COVID-19 era sees consumers calling for dynamic digital experiences
Unified Communications

COVID-19 era sees consumers calling for dynamic digital experiences

Half of consumers have increased their digital engagement with businesses during the pandemic, with video chat preference surging 300%, says Vonage research.

By Catherine Knowles • 4 min read • Tue, 16th Nov 2021

Stories from Other Regions

Digital Engagement stories

Seven West Media launches Seven AI Factory with Databricks
Digital Transformation

Seven West Media launches Seven AI Factory with Databricks

Seven West Media partners with Databricks to launch the Seven AI Factory, focusing on AI-driven insights to boost digital engagement and ad strategies.

By Shannon Williams • 3 min read • Mon, 9th Sep 2024
CommBank app adds travel booking & car buying services
Customer Experience

CommBank app adds travel booking & car buying services

CommBank's app now includes Travel Booking and car buying services as it aims to enhance digital engagement among its 8.5 million active users.

By Kaleah Salmon • 3 min read • Thu, 11th Jul 2024
SAS & The Kids Cancer Project extend research partnership
EduTech

SAS & The Kids Cancer Project extend research partnership

SAS and The Kids Cancer Project have extended their partnership for three years, aiming to advance childhood cancer research in Australia through enhanced analytics.

By Catherine Knowles • 3 min read • Tue, 2nd Jul 2024
Vonage to boost Southern Cross Credit Union's customer support
Unified Communications

Vonage to boost Southern Cross Credit Union's customer support

Southern Cross Credit Union (SCCU) partners with global cloud communications firm, Vonage, enhancing their customer support system in Australia by employing Vonage Fusion's UCaaS and CCaaS solutions.

By Kaleah Salmon • 3 min read • Wed, 14th Feb 2024
New report uncovers India's evolving digital search trends
EduTech

New report uncovers India's evolving digital search trends

Justdial's How India Searched report reveals search activities in small towns overtook large cities as digitalisation bridges India's urban-rural divide.

By Shannon Williams • 3 min read • Wed, 3rd Jan 2024
AUCloud appoints Rafe Berding as Chief Marketing Officer
Digital Engagement

AUCloud appoints Rafe Berding as Chief Marketing Officer

Australia's sovereign cloud provider, AUCloud, has appointed Rafe Berding as their new Chief Marketing Officer, responsible for the company's market strategy.

By Sean Mitchell • 2 min read • Mon, 20th Mar 2023
Edith Cowan University implements Boomi AtomSphere
Microsoft

Edith Cowan University implements Boomi AtomSphere

Edith Cowan University is using the Boomi AtomSphere Platform to improve data access and online engagement for staff and students.

By Zach Thompson • 3 min read • Tue, 1st Nov 2022